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Managing The Professional Service Firm Board book – 6 Jan 2003

4.6 out of 5 stars 22 customer reviews

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Product details

  • Board book: 400 pages
  • Publisher: Simon & Schuster UK; New Ed edition (6 Jan. 2003)
  • Language: English
  • ISBN-10: 0743231562
  • ISBN-13: 978-0743231565
  • Product Dimensions: 15.5 x 2.5 x 23.2 cm
  • Average Customer Review: 4.6 out of 5 stars 22 customer reviews
  • Amazon Bestsellers Rank: 94,766 in Books (See Top 100 in Books)
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Review

Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading -- not just for managing partners, but for new associates. James L. HeskettProfessor, Harvard Business School; co-author of "Service Breakthroughs"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers. James L. HeskettProfessor, Harvard Business School; co-author of "Service Breakthroughs" David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Frederic W. Gluckformer managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates. Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management" The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.

Synopsis

Professional service firms differ from other business enterprizes in two distinct ways. Firstly, they provide highly customized services, thus cannot apply many of the management principles developed for product based industries. Secondly, professional services are highly personalized, involving the skills of individuals. Such firms therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement and strategic planning to effective leadership. While these issues can be complex, Maister attempts to simplify them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement, outstanding service to clients, satisfying careers for its people and financial success for its owners".

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22 customer reviews

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