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Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management Paperback – 18 Sep 2000

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About the Author

"Ian I. Mitroff, Ph.D. (Manhattan Beach, CA) is the Harold Quinton Distinguished Professor of Business Policy at the Marshall School of Business, University of Southern California. He is also president of the consulting firm Comprehensive Crisis Management and the author or coauthor of 20 books, including A Spiritual Audit of Corporate America, Smart Thinking for Crazy Times, The Essential Guide to Managing Corporate Crises, and The Unbounded Mind.

Gus Anagnos is vice president of Comprehensive Crisis Management."

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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x926d539c) out of 5 stars 4 reviews
8 of 8 people found the following review helpful
HASH(0x928f4ca8) out of 5 stars A framework for crisis management 17 Feb. 2006
By Amazon Customer - Published on Amazon.com
Format: Paperback
Understanding that completely eliminating crises is impossible, the authors of this book lay out a model any company can use to limit both duration and the magnitude of the crisis. This model ensures the major objectives of a company's business are not derailed during a crisis or series of crises.

A best-practice model is offered that identifies five factors that companies must manage before, during, and after a crisis: 1) the type and risk categories of crises, 2) mechanisms, 3) systems, 4) stakeholders and 5) scenarios. These five components form a crisis-management framework, that when integrated with other important organizational programs, such as planning, issues management, or quality assurance, will help companies weather severe storms.

The authors discuss the importance of truth-telling. In the light of the recent events with Enron and Andersen, the authors' advice to companies to not ask if the truth will be revealed, but rather when the truth will become public and under what circumstances, seems both timely and poignant.
HASH(0x92a73e04) out of 5 stars excellent 21 Dec. 2012
By tennischamp - Published on Amazon.com
Format: Paperback Verified Purchase
great book for those enrolled in academic courses and will bevery helpful in researching and writing papers. should add to your library
By D. C. - Published on Amazon.com
Format: Kindle Edition Verified Purchase
Item was as described, I'm happy amazon requires 19 words to remove the pesky feedback box so blah blah blah
1 of 2 people found the following review helpful
By Hello - Published on Amazon.com
Format: Paperback Verified Purchase
I had to buy this book as a textbook for a course I am taking online through American Military University. For some reason AMU loves to use outdated and boring books, probably because they are written by fellow professors. Don't buy this book unless you have to.
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