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Management in Service Industries Hardcover – 21 Aug 1989
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Examining the nature of management in service industries from a variety of viewpoints - organisational, strategic, operational and key result areas - this book aims to provide an overview of new research and practice in this sector of the economy. This book has three key objectives, the first being to review current approaches to the management of services. Secondly, the text evaluates techniques, procedures and systems available to managers in the service industries. The third objective is to identify characteristics of different sectors of the service industry and to analyze the impact these have on service operations. This book should be of interest to students on specialized service industry courses including courses in financial services, leisure, tourism, and retailing. It should also be of use to students on Business Studies degrees and diplomas taking electives in service industry subjects, as well as those actually working in this field.
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