simple i had to add more bars to the fire grill to keep a fire bed and heat, but even that did not work with wood i had to use BBQ coals to keep some heat in the oven, had it for some time and used it 6 or 7 time still cant get it to cook, oven burns bottom and top not cooked or the heat drops so fast u have to add more wood or coals and end up with smoked pizza, not nice. the customer service were not any help at all at la hacienda and the info on how to use the oven was all most no use i say all most, it was good for fire lighting. sorry but may be it is me but i could not get this oven to cook pizza.
This seems to be very much the prototype design with a few technical issues to iron out. Namely the fact that the base does not attach securely to the main oven with the screws provided (which are the wrong size as well as needing bolts). I addressed this serious safety issue to the company, who chose to enthusiastically ignore it. Imagine the scene: Heavy and potentially hot oven, someone unaware of the fault attempts to drag it somewhere, oven detaches from base. Instead of a nice day of al fresco dining, you are now queuing up in A & E all day waiting for someone's crushed foot to be seen to etc etc. The pizza stone arrived in 'mosaic' style. I was assured a new one would be sent, that never happened. I've re-designed the attaching bolts and sorted my own bbq out but the customer service to rectify faults was frankly shocking. Still, it now works quite well as an oven and very well as a chimnea for when the evening cools down. This could be a great product if only they listened to their customers.
Having shopped around and seen the very high prices of other pizza ovens on the market I was pleased to find this one at a better price. it took a while to put together but there were no missing parts. The instructions for cooking are vague. The oven comes with a thermometer but no advice on what the temperature needs to be for cooking. We used kindling and then 3 small 8" x 4" seasoned logs first time. The instruction just says, use 2 small logs and cook when they have a coating of ash on them. The thermometer was reading about 400 degree initially but as the flames died down dropped to 150 degrees meaning that the oven wasn't hot enough for the pizza to cook. We added more small kindling which heated the oven massively as the flames came up again meaning that the pizza stone was then too hot and the pizza burned on the bottom, was only just cooked on top and the edges were sooty from the smoke. We had 5 pizzas ready to cook but 3 of them went in the conventional oven in the kitchen. We also ended up putting a wire insert from a roasting dish onto the stone and cooking the pizza on an oven tray to raise it off the stone but the oven temp was too low and it took ages to cook but we did put it on the stone for about two minutes to finish it off. This all means lots of messing about and getting the pizza in and out of the oven. When you have spent ages making your own dough, buying toppings and lovingly assembling you own pizza it's very disheartening to have it burn and ruined. I would recommend, BEFORE trying to cook your own home-made pizza, practice getting the temperature right and maybe buy a few cheap supermarket pizzas as testers. The pizza stone will certainly be too hot to cook on while there are any flames, but the oven temperature drops dramatically once the flames are gone. Next time we might use plenty of fuel to enable it to burn a lot to get the heat right up then hopefully the larger amount of embers may keep the heat up enough to cook with. Maybe the answer is to use charcoal? I am very disappointed. Won't be having a pizza party any time soon.
The pizza oven had a broken tempertaure gage which needed replacing I contacted amzon they said they couldn't replace it I had to contact the company direct in which I did and they never bothered to contact me.
It's been a nightmare trying to replace it in the end amzon collected the pizza oven, endless phone calls and now I have to reorder this item has its my husband christmas present .... When I read the reviews it did say the temperature gage had arrived broken on serval ovens I thought the feedback to the company would of taken more care when packing such a delicate item,,,,,