Top critical review
One person found this helpful
They were comfortable & good sound
on 14 March 2016
I first bought these in December '13 (that pair were from another seller on here) & a week after the year warranty the earpiece fell apart from the head band so were no longer usable. In March '15 I bought another pair from this seller. They were comfortable & good sound. Then 2 weeks short of a year later the exact same thing happened, the earpiece came apart & again unusable. At this rate I was paying £76 + every year for a pair of headphones. I contacted the seller - twice - & got no reply, I then contacted Amazon who said they were only guaranteed for 6mths, Amazon also contacted the seller who eventually contacted me to say the same. I then spoke to Logitech, sent them details of purchase & photos. They asked for a copy of sale invoice. I contacted the seller asking for that, no reply, I contacted again, no reply. I then had to contact Amazon, again, who said all they could do was e mail the seller with same request. What Logitech will do, if I ever get the invoice, I do not know yet.
I am a disabled woman in her 50s & use these mainly for listening to audio books. I've always handled them carefully & they were well looked after. I thought the first pair was unfortunate but now 2 pairs have broken after one year. The customer service has been terrible. I can't just walk to the shops, for most of the year I am bed ridden & nor do I have the money to keep buying new headphones every year. I have found all this so upsetting, no-one has offered any help or advice, I have been continually ignored. I have been left stuck with nothing to listen to my books, able people will probably not realise how important that is to someone who cannot walk.
I wish I had never bought these, they have caused endless problems, cost me a lot of money and now left me with nothing. I wish I could walk out my door & buy another pair of headphones, but I can't. People sell you stuff, take your money & then ignore you when they don't work or are not fit for purpose. It's terrible.