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Lelo Elise 2, Pink
|Price:||£102.27 (£167.66 / kg) & FREE Delivery in the UK. Details|
|You Save:||£26.73 (21%)|
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- Usage: Deep Internal
- Type of Stimulation: G-spot
- Material: Body-safe silicone/ABS
- Waterproof: Yes
- Wearable: No
- Seamless silicone shell, fully waterproof
- 2 powerful motors, 8 modes
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<span style="font-family: trebuchet ms,geneva; font-size: large;"><strong>Lelo Elise™ 2 Vibrator</strong></span>
<span style="font-family: trebuchet ms,geneva; font-size: large;"><strong>Available in 3 seductive colours, this </strong>Elise ™2 Vibrator is one of the sexiest looking toys around. just by looking at it your anticipation heightens as you know that the realms of pleasure it willl take you too are truly spectacular. With many hours of fun to be gained from single charge, not many women can say they have such a hot sex buddy always ready, willing and very very able. </span>
What do customers buy after viewing this item?
Most Helpful Customer Reviews on Amazon.com (beta)
a After about a month the silicone cover began to loosen from the body. By the end of the second month, it stopped working. It changed power and vibration pattern on its own and the control pad stopped responding. LELO claims a one year warranty on "manufacturing" and a ten year warranty on "quality," whatever that means. But when one buys a $100 plus product, you should be having fun with it, not fighting to enforce a warranty after only 2 month.
I emailed LELO customer service to see how difficult it would be to obtain a replacement under the warranty. This is their reply. Note that it contains zero information about replacement or refund:
"Dear Sir or Madam;
Thank you for your email.
In order to move further along with your warranty claim request, i would like to ask you some further questions:
What is the serial number? This can be found on the back of the one year warranty booklet?
How has it been cleaned?
Was it ever used in the shower?
Was it ever dropped on the floor?
Looking forward to hearing from you.
Customer Care Assistant"
Now remember, the product is marketed as waterproof. In any event, after answering their questions, I received the following reply from LELO:
"Dear Sir or Madam,
Thank you for your reply.
We asked you these questions becaused we need to know the root cause of the problem.
You can claim with Amazon for a free replacement.
Please let me know if you need anything else.
Customer Care Assistant"
I then informed LELO that Amazon's policy is that such items are not returnable and that a claim to the manufacturer under the manufacturer's warranty on products that are not returnable. Here is LELO's response:
"Dear Sir or Madam,
Thank you for your reply.
If Amazon refuse to help you with your claim, then you can report them to us.
As our official retailer they are also entitled to have customers claim for a warranty, otherwise we will put them in our block list as an official retailer.
Thank you for your understanding.
Looking forward hearing from you.
Customer Care Assistant"
Exasperated, I contacted Amazon again about LELO's lack of customer service and Amazon responded in absolutely stellar fashion:
I'm sorry to know that the manufacturer wasn't able to assist you. That's definitely not what we want our customers to experience.
For health and safety reasons we're unable to accept the return of "LELO Elise 2 Luxury Vibrator". However, to make this right for you, as an exception, I've created a new replacement order for you at no additional charge. Here are the details:
Order Number: XXXXXXXXXXXXXXXXXXX
Shipping Speed: One-Day Shipping
Estimated Delivery Date: April 16, 2013
I hope your new order works out. We look forward to seeing you again soon.
Thank you for your inquiry. Did I solve your problem?
So here is my review of LELO's product and customer "dis" service.
The product is NOT waterproof. the exterior silicone cover is harder than you'd imagine, but over a period of 2 months, began to deform, loosen and almost "bubble" or "blister" (only water based lube was used so this should not happen).
While LELO claims that the product is twice as powerful is its predecessor, the first Elise, the power is still moderate at best. A charge does last a very long time and the dual vibrating motors are nice. It's a bit large for a vibrator but works for me. When these defects arose, LELO's first questions were "had it been used in the shower" and had it "been dropped on the floor." So LELO doesn't have much confidence in its claim that it is waterproof or in its durability.
I admit that the defects in this product could have been unique to this product. My real concern is that LELO worked hard to avoid responsibility and honoring its warranty.
Amazon, on the other hand, acted in stellar fashion. I cannot speak highly enough of Amazon's customer service. Thank you Amazon. You are not responsible for LELO's poor quality control or their failure to honor their warranty but you took care of me first. Thank you Amazon; shame on you LELO.
I couldn't wait to get it charged up and give it a try. I was happy to see it works with my elise1 charger. So I don't have to keep track of both. And once charged it did not disappoint! One of the hazards of "self play" is that it's harder to surprise yourself. Like tickling yourself, masturbation has its drawback in that you know where your hands are going to go and what is going to happen. The spontaneity is lost. But at least one setting on the Elise2 continually surprises me. I don't know if I just can't pick up on the pattern or if it's somehow set to be completely random but it's a very fun and new sensation in a toy. Much better than the standard oscillation most toys have.
Some complain about the size of it. But I've always found the Elise to be comfortable for the way I use it. To those who find it too large, I would recommend inserting until it's at a comfortable depth and then leaving it there. Allow the toy to do most of the work. Whether that's setting it on a pulsing sensation or something a little more varied. The bulbous middle and curved tip do make it easy to sort of catch on the pelvis which makes an in and out motion pretty uncomfortable. So I've adopted a rocking motion that I use. Pushing down on the end that is sticking out so that the tip is pressed up against the front wall, massaging my G spot. It's very pleasurable without the discomfort of trying to slide its (not to be ignored) sizable girth in and out.
I think this is a wonderful toy. Lelo has outdone themselves! I wondered how they would manage to top the Elise1. And have debated since the release of the 2 whether or not it was worth buying the newer model since the old one is still going strong. But I have to give them their dues. Not many companies can improve a product without ruining some of the very things that made the original great. Lelo has succeeded. A vast improvement over Elise1 without losing what made the original such a favorite in our house. I'm thrilled and can't wait to see what they come up with next!
The instruction manual that was enclosed seems to be written for several different models as it makes distinctions between
the number of buttons on the vibrator, if there are 4 buttons, there is 1 set of operating instructions, if there are 3 buttons, or 2 buttons, then each one respectively also has different operating instructions... in other words it's a kind of generic manual for several different models each having a different number of buttons. In my case the Lelo Elise 2 Luxury Vibrator, Pink had 4 buttons.
The manual states the vibrator "may" be waterproof or water resistant, if it is waterproof it will be stated clearly on the box the Elise 2 comes in..... I looked carefully and there is NO Such Statement printed on the box. Lelo will not warranty this product for water damage if the box does not say the unit is waterproof. It seems another poster already got burnt for this. Amazon should remove that statement from their description. It's a great vibrator, all except for this one point...also can find no dimensions posted, but that's another issue.