Offers a practical handbook for practitioners combining theory and practice into a quick, accessible practice.
Easily applicable to both public and private sector including case studies from healthcare, local government, manufacturing, logistics and the service sectorOnline Resources:
Instructor's manuals on communications, events and standard work, templates and tables
About the Author
is the MD and operations director of Amnis, a consultancy specializing in helping organizations to prepare for, implement and sustain improvement using a combination of Strategic Planning, Lean/Sigma and Change Management approaches. Mark is an Engineer by training but has spent the last 15 years involved in service improvement, business improvement and Lean in a variety of sectors. A frequent presenter at conferences, workshops and master classes he has also written the book Lean for Practitioners