Been running it for a month and pump is already broken.
Edit : 22/08/18 Finally got pump packaged up to be sent back for repair. Was speaking to the courier who picked it up, and he said they are getting many returns of the pumps, a good amount of them apparently giving off smoke.
Let me start with the positives: A great looking tub that does not look like a paddling pool like the other smaller Lay-z-spa's! The build quality is impressive and the instructions could not be clearer. It has a large capacity and we had three friends as well as my wife and I in it and we could all stretch our legs without playing footsie with each other! It took me 20 minutes to set up, but took 3 hours to fill. This is not surprising as the fill volume is around 1500 litres. We spent about 4 hours in it after a BBQ and it was a really nice way to socialise. When the temperature dipped we just turned the massage function off so the heater kicked in as it does not operate with massage blower running. The cover speeds up the heating process and is made of a 'Leatheroid' vinyl with an inflatable bladder. This serves to insulate the tub and also to keep unwanted debris out. It looks like it will last several summers (we have ours under a heavy duty gazebo).
Now onto the negatives (although miner, distressing at first because of the cost of the thing!): Firstly was the electrical cost of heating the thing from ambient to 40C. We are on a pre-payment meter and in the first 48 hours it took to heat, cost £12! I am thankful that we don't get a quarterly bill or we would be in for a shock! Must learn how to enrich my own uranium! However this is cheaper than having a fitted Jacuzzi.
Had a leaky pipe as in the other reviews but this was easily remedied with PTFE tape.
The chemical set up is a bit hit and miss at first as with all new skills, but soon you become a chemical Yoda! "Mmm sort my PH I will! Use the chlorine dispenser Luke!"
Lastly and maybe the most distressing of all was the noise the blower made after about 30 seconds of running. It would run normally, a bit like a household vacuum cleaner then all of a sudden it would make this racket like a foghorn. I figured this was some kind over pressure around a seal and I sorted it out by loosening the blower coupling. This worked and I just had to remember to tighten it so water did not leak from the blower pipe when it shut off. I rang Bestway, they were unable to help as they said they do not replace for noise issues. Was basically told to suck it and see. But low and behold four days later the problem righted itself.
To conclude this review I will say that it is a really nice thing to have and use for social gatherings. It looks fantastic and looks like it is built to last provided you care for it and nail the chemistry. We brought ours from Stour Valley spas (through Amazon) and shaved £200 off the RRP. They dispatched rapidly and we received it within two days. We paid £27 for postage but given the savings and the sheer weight of the package this was reasonable. Just remember the runningcosts e.g. heating, chemicals, filters and test strips. Overall chuffed to bits with it! I'm the envy of my friends and neighbours! = Priceless!
Item faulty and does not work correctly and now unable to contact seller as option removed from order. 2nd faulty item purchased through Amazon in 3 months and customer services unhelpful.
I received the item promptly but when I went to installed it I noticed that the base of the spa, which is segmented, had a hole in one of the segments. Basically this allowed the segment to fill with water and caused a constant flow of bubbles to the surface of the water. Now my options at this stage were to either empty close to 2000 litres of water, dry and box back up for return or live with it.... We decided the issue was not that detriment to its operation so lived with it.... Well within a few weeks the first of the pump error codes started, these ranged from E02, E04 and E08 and this became so bad that it was like having a small child that you had to check up on every hour to make sure something hadn't gone tits up.
To summarise, problematic pump and filtration system. The filters realistically need changing twice a week and the runningcosts of running continuously is approx £80 per month depending on supplier.
I have now had to give up on the tub, take a day off work to dismantle, dry and box up to return for refund and then I will have to take another day off work when they say they are collecting... Furthermore I them have to wait until they receive it back before I acquire a refund so I can buy a different model to replace it.... Unless I want to be further out of pocket and buy one before the refund comes through.
All in all a disappointing experience. When it works it does work well, although not as well as the smaller tubs such as the Vegas as the volume of water and size of the tub effects the strength of the bubbles. As a bit of advice... Save your money and buy a Vegas as its a better experience for less money OR buy a rigid tub and accept the expense of running it, the Monaco is NOT a good alternative! It's uncomfortable, not powerful enough and costly to maintain and then it will go wrong....
Incredibly easy to assemble. Pump is quiet but powerful. Water temperature increases by approximately 1 degree per hour. We filled the pool from the hot tap to begin which helped jump start the heating process. Can't comment on runningcosts as I haven't looked!
Maintenance is pretty simple. Filters are easy to change from the point of view of positioning - filter unit is located in the pool rather than in the pump - however I have found it difficult to unscrew the two halves of the unit to change the filter. I bought an aquarium net for just a few pounds to skim out any insects, etc.
The base of the pool is not inflatable so it is less comfortable than our previous model (we have placed it on rubber mats which helps some) but this base is probably more durable than the inflatable version. We love this pool and intend to run it as long as we can into the autumn - outdoor temperatures will determine this.
The cover fits well but the design of the inflatable section fitting into the cover has a tendency to drag a lot of water out of the pool with it making it difficult to remove single-handed. We now put the two parts in separately which means a lot less water being spilled and easier single-handed removal and replacement.