Been running it for a month and pump is already broken.
Edit : 22/08/18 Finally got pump packaged up to be sent back for repair. Was speaking to the courier who picked it up, and he said they are getting many returns of the pumps, a good amount of them apparently giving off smoke.
ok for the first six months then the seams came away thus air not pumping around and blowing out in one area--they sent a second one now again the seam has come away , bought for partners condition -therapy used every other day for approx 10-15 mins , no-one else , so really pissed off and you expect it to last--not just SIX MONTHS, have tried contacting BESTWAY who supplied it --no response--SO DONT BUY IT---- as in picture the air leak has just started behind the filter THIS timewhere the heat sealed glue is seperating from the side --dont try and repair it -it won"T WORK
The hot tub looks good and doesn't take up as much space as you think it will because the walls are thinner and more rigid than the other models. Therein lies the problem. The air pressure is not retained for more than a few days and it needs to be constantly pumped up again to the correct pressure. Perhaps it is faulty and has a leak. If so I can't detect it despite spraying soapy water over every surface of the damn thing. Maybe it is a tiny fault in a seam, in which case it will only get worse, or maybe it is a problem in the valve. The detective work continues until I give up and return it.
Item faulty and does not work correctly and now unable to contact seller as option removed from order. 2nd faulty item purchased through Amazon in 3 months and customer services unhelpful.
I received the item promptly but when I went to installed it I noticed that the base of the spa, which is segmented, had a hole in one of the segments. Basically this allowed the segment to fill with water and caused a constant flow of bubbles to the surface of the water. Now my options at this stage were to either empty close to 2000 litres of water, dry and box back up for return or live with it.... We decided the issue was not that detriment to its operation so lived with it.... Well within a few weeks the first of the pump error codes started, these ranged from E02, E04 and E08 and this became so bad that it was like having a small child that you had to check up on every hour to make sure something hadn't gone tits up.
To summarise, problematic pump and filtration system. The filters realistically need changing twice a week and the running costs of running continuously is approx £80 per month depending on supplier.
I have now had to give up on the tub, take a day off work to dismantle, dry and box up to return for refund and then I will have to take another day off work when they say they are collecting... Furthermore I them have to wait until they receive it back before I acquire a refund so I can buy a different model to replace it.... Unless I want to be further out of pocket and buy one before the refund comes through.
All in all a disappointing experience. When it works it does work well, although not as well as the smaller tubs such as the Vegas as the volume of water and size of the tub effects the strength of the bubbles. As a bit of advice... Save your money and buy a Vegas as its a better experience for less money OR buy a rigid tub and accept the expense of running it, the Monaco is NOT a good alternative! It's uncomfortable, not powerful enough and costly to maintain and then it will go wrong....
Best thing I have ever purchased! Had it for two months now and have been in it everyday. It's massive. So easy to look after and keep clean. I have bought thousands of products on Amazon...and I'd give them all back before I part with this!
This has changed how our family spend time together... however, it says not to run it when cold (i.e. our winter time) so that's a pity. But summers are great now. It feels quality, comfy, but does go through filters like every 5-7 days. Need to get filters you can clean... but in terms of having luxury, cheaply... it works.
Had my Monaco for 10 months, my 3 boys loved it and we used it every week end, easy to chlorinate and heat overnight, but... Suddenly seal popped when I put bubbles on and no way of repairing, used it hot with no bubbles for a few days but now pump gone, just beeps error and won't heat, have tried new cartridges, no use, going to hav to dump it, very sad, would have highly recommended for size, use, assembly etc but short life not acceptable for that price ....