Joyce is a design researcher, author and designer in the areas of service design and interaction design. She is an Associate Professor at the UK's Northumbria University's Design School teaching interaction, service and innovation approaches across undergraduate and postgraduate levels. She holds a BFA in Graphic Design, an MA in Visual Communication and a PhD in Design. Her research is divided into two main strands: one focusing on the impact and value of design in social spaces and the other on the epistemological and methodological implications of research through design. She co-founded the inaugural Research Through Design (RTD) conference with Jayne Wallace as an experimental conference series for disseminating practice-based design research. She also co-founded the DESIAP (Design for Social Innovation in Asia Pacific) Network with Dr Yoko Akama from RMIT, Melbourne, as a platform to bring together Asia Pacific practitioners and researchers working in this space. In 2013 she published Design Transitions with Emma Jefferies and Lauren Tan—a book about how design is changing around the world. She was also involved in co-editing The Routledge Companion to Design Research (2014), featuring 39 original and high quality design research chapters from contributors around the world. Her latest book, Transformations: 7 Roles to Drive Change by Design documents how design is being used to support change across different organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys.