Janet Macdonald was previously Learning and Teaching Coordinator (elearning) for the Open University in Scotland. Her passion is to write about teaching and learning in simple terms and everyday language. She sets out to help people make distance learning work - with effective support and facilitation, or effective strategies for learning. Janet has a doctorate in online course design and assessment and has published extensively on online course design, online tutoring and the use of online communities for professional development, including the popular textbook Blended Learning and Online Tutoring which has recently been published in a Second Edition. She has first hand experience of being both a distance student and tutor, and now provides staff development for staff and support for students.