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It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone Kindle Edition
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I think the thing I liked most about this book is that one key emphasised several times by the author is to be genuine and truthful. Although any communication technique could, theoretically, be used to manipulate others, when the advice in this book is taken in the spirit in which it's delivered, it could quickly help anyone overcome communication and even relationship obstacles with a simple shift in presentation and how we listen to each other.
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