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Itil Foundation Exam Study Guide Paperback – 2 Oct 2012
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Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.
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I then decided to drop the CBT based training and buy an old fashioned text book. This gave me a level of understanding that I would not have achieved through the CBT course.
There are 13 chapters with 10 questions at the end of all but one chapter to check your understanding. Read through each chapter and answer the questions. Go through the two practice papers provided in the Appendix and you should be fully prepared to take the exam.
If I could find any criticism of the book it would be that I found it a little wordy in places but for many people that might be a positive as the writing portrays a friendly and easy to read style.
The writing itself is pretty terrible though. It's always going to be a dry subject, but I feel there was a desire to make this a chunky book at any cost. The same concepts are repeated, and often things that don't really fit are written under headings that are obviously lifted directly from the syllabus, for example covering the purpose, objectives and scope of various processes. The syllabus content is there, but often repeated over the 3 sections and with lots of irrelevant fluff added to each one.
The proof reading and editing are sorely lacking also. I realised as I was making my own notes that you can pull out the concise message of each part quite easily, and a good editor could have guided the writers, who are clearly not professional authors, into doing this in the entire book to make it far easier to read. It is well written in the way that a business document can be well written, but this is a book and should be as engaging and straightforward as possible within the limits of the dry subject matter.
The other major editing problem was the ordering which is slightly confusing in places. Luckily a bit of exposure to any IT department will give enough of a vague idea of ITIL acronyms and concepts that it's possible to understand the book, but so much is referenced before it is defined that it could easily be confusing.
I think in general the biggest problem is the long length, and this could be because the ITIL foundation is one of the most easily attainable IT certifications; a few days of formal training or reading a single book is preparation for the exam, compared with months of study and hands-on work for virtually any entry-level technical certification. It's a valuable certification, but this book's repetitive nature and detailed approach makes it harder to achieve than necessary and should be far more concise. I feel the authors were possibly self-concious of producing a pamphlet-sized book of under 100 pages that would let somebody pass the test and went for 300 pages of unedited fluff instead.
I haven't read any other ITIL foundation self-teaching books, but I'd say I would probably recommend anybody else took a punt on any other book with good reviews rather than trying this one, as it's just too badly written despite the acceptable content.
I read through the whole book and was left quite confused. I read through other notes which I borrowed from a training course which were far clearer and much easier to understand.
I passed the exam with 90%. If I had just used this book I suspect I would have failed. I couldn't recommend it.
Firstly, there is some disappointing proof-reading. Acronyms are occasionally mistyped, or are introduced but with no explanation until several pages later. There was also an occasion where a question in the review section missed out the crucial word "not", and another where the wrong answer to a question was given.
Secondly, the writing comes across as a little soulless. An IT management syllabus was never going to be a thrilling read but it might have helped if more real life examples were given to help engage the reader. Sometimes when reading technical books the writer might acknowledge that the subject matter is a little dull; such an acknowledgement would have been very welcome here, but instead the authors simply ploughed on regardless.
To use ITIL terminology, the utility is there but the warranty is a little lacking!
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