Introduction to Reference Work, Volume II: v. 2 (Introduction to Reference Work Vol 2: Reference Services and Reference Processes) Hardcover – 1 Jun 2001
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From the Publisher
Driven by new technologies and the evolution in the practice and theory of reference services, almost everything in this edition is new.
Recognizing that details of how to find specifics on the Internet date too quickly, Vol. II of Introduction to Reference Work emphasizes the implications of networking, not the specifics. It is a pragmatic, practical approach to information sources and theory.
This text, and its companion volume, can be purchased in electronic format. --This text refers to an out of print or unavailable edition of this title.
Most Helpful Customer Reviews on Amazon.com (beta)
Unfortunately, because a lot of these discussions focus on technological aspects of the everyday work of reference librarians much of the content appears dated and somewhat obsolete. This is confirmed by a quick scan of the "suggested readings" at the end of each chapter which reveals that most are from the 1995-1999 date range, with only a very few from 2000. This is unfortunate because a lot of the content is useful and interesting; but, because of the rate of change we're experiencing in libraries, this text can now only be used for background readings instead of "state of the art" teaching/discussion.
Divided into four parts with three to seven chapters in each, Katz offers readers a fairly good overview of reference librarianship:
Part 1: Introduction / 1. Reference Service and the Community 2. Information and the Community
Part 2: The Internet and Reference Services / 3. The Internet 4. Internet Reference Libraries 5. Networks and Information Costs 6. The Time of Full text
Part 3: Interview and Research: 7. The Reference Interview 8. Rules of the Search
Part 4: Instruction and Reference Policies: 9. Instruction in Information Literacy 10. Reference Service Policies and Evalauation
Bottom line: A far better-written book than Volume I that offers a good grounding in what reference work is all about and the directions library professionals are taking it into the future -- but, now obsolete.
R. Neil Scott
Middle Tennessee State University