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Introduction to Reference Work, Volume II: v. 2 (Introduction to Reference Work Vol 2: Reference Services and Reference Processes) Hardcover – 1 Jun 2001


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Product Description

From the Publisher

Driven by new technologies and the evolution in the practice and theory of reference services, almost everything in this edition is new.
Recognizing that details of how to find specifics on the Internet date too quickly, Vol. II of Introduction to Reference Work emphasizes the implications of networking, not the specifics. It is a pragmatic, practical approach to information sources and theory.
This text, and its companion volume, can be purchased in electronic format. --This text refers to an out of print or unavailable edition of this title.

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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x91b9c4b0) out of 5 stars 4 reviews
1 of 1 people found the following review helpful
HASH(0x8fc00780) out of 5 stars While much better than Volume 1 ("Basic Information Services"), Vol 2 is well-written but now "dated"... 20 Mar. 2010
By RNS - Published on Amazon.com
Format: Hardcover
Where Volume I focuses on basic reference services and the sources of information that such basic reference questions depend upon, Katz uses Volume II to introduce "the sophisticated and imaginative aspects of the complete reference process."

Unfortunately, because a lot of these discussions focus on technological aspects of the everyday work of reference librarians much of the content appears dated and somewhat obsolete. This is confirmed by a quick scan of the "suggested readings" at the end of each chapter which reveals that most are from the 1995-1999 date range, with only a very few from 2000. This is unfortunate because a lot of the content is useful and interesting; but, because of the rate of change we're experiencing in libraries, this text can now only be used for background readings instead of "state of the art" teaching/discussion.

Divided into four parts with three to seven chapters in each, Katz offers readers a fairly good overview of reference librarianship:

Part 1: Introduction / 1. Reference Service and the Community 2. Information and the Community

Part 2: The Internet and Reference Services / 3. The Internet 4. Internet Reference Libraries 5. Networks and Information Costs 6. The Time of Full text

Part 3: Interview and Research: 7. The Reference Interview 8. Rules of the Search

Part 4: Instruction and Reference Policies: 9. Instruction in Information Literacy 10. Reference Service Policies and Evalauation

Bottom line: A far better-written book than Volume I that offers a good grounding in what reference work is all about and the directions library professionals are taking it into the future -- but, now obsolete.

R. Neil Scott
Middle Tennessee State University
HASH(0x8fc006f0) out of 5 stars dated, but useful... 12 Jun. 2010
By CDF - Published on Amazon.com
Format: Hardcover Verified Purchase
I was required to have this and volume I for a class (info-sci). It is somewhat dated, but has relevent points that still apply to today's issues. Many of the facts and figures listed have changed, but even the author suggests tweaking the numbers to reflect current standards. Not a bad read...
1 of 2 people found the following review helpful
HASH(0x8fc690b4) out of 5 stars Class room books 27 Sept. 2010
By Kathleen Slocum - Published on Amazon.com
Format: Hardcover Verified Purchase
This is a wonderful product. It showed up in great shape. What frustrated me was it took alot longer to get the two books. I'm not sure what the hold up was. I paid the extra money for quicker shipping. I did get a refund on the additional shipping. Maybe this was a fluke. I would like to think so. I have allot of books to buy over the next 4 years. I will be more careful next time.
0 of 1 people found the following review helpful
HASH(0x90f9efe4) out of 5 stars Reference Librarian 20 Aug. 2010
By Jill Mitchell - Published on Amazon.com
Format: Hardcover Verified Purchase
The basics of this tome are a good foundation. But, the information is outdated.
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