Top positive review
4 people found this helpful
and the pump made a funny noise for a few seconds and the stopped dead
on 25 June 2015
We bought this pool back in April, but living on the Isle of Wight, I was waiting for the usual call saying that they either couldn't deliver here or wanted some ridiculous sum of money to ship it to us. When the call came from MadFun the following day, I thought 'here we go,' but was very surprised when the lovely lady on the phone said that she was very sorry, but they were going to have to charge us an additional £8 - bargain! We had a lot of work to do to the garden before we could put the pool up. Having read many reviews about this pool, we knew it was very important to level the ground first, and as we have a sloping garden, we had our work cut out for us. There was also the small matter of a 40 foot tree that needed to come down, as it would overhang and shade the pool, but that's another story! Anyway, after much back-breaking work, we finally put the pool up a couple of weeks ago. The instructions said to put a couple of inches of water in the pool and then smooth out any wrinkles on the bottom. We did this, but found that the water was already too heavy to be able to smooth the bottom out properly, so we have a few minor wrinkles. My advice would be to start smoothing any wrinkles out as soon as the water covers the bottom of the pool in order to avoid this problem. It took 24 hours to fill, and then we were ready for the pump and heater so that we could get swimming - the kids had already planned a pool party for the following weekend! We set it all up, plugged it in, and the pump made a funny noise for a few seconds and the stopped dead. Nothing would revive it, so I sent an e-mail to MadFun (this was a Sunday). They got back to me the following day, and provided me with the name, number and e-mail address of a lady at Intex. To cut a long story short, with the help of the lovely ladies at MadFun (Beverly) and Intex (Karen), we had a new pump by Thursday (which worked fine), and the kids' pool party went ahead on the weekend. It's early days, but we are very happy with the pool, which seems to be very sturdy, and are looking forward to lots of fun in it this summer. Thanks again to Beverly and Karen for your excellent customer service - I highly recommend both companies.