The Insider's Guide to Technical Writing Paperback – 1 May 2012
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About the Author
JoAnn T. Hackos is president of Comtech Services, a design consulting firm that specializes in assisting companies to understand their users, design their products and information, conduct usability tests, and manage development projects.
Janice (Ginny) C. Redish is president of Redish & Associates, Inc. Ginny helps companies with user and task analysis, usability assessments, interface and information design, and building usability into software and documentation processes.
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Top Customer Reviews
The author pulls no punches, however. There is plenty to learn and to do subsequent to reading the book. In my opinion, a quick online read about XML (HTML first if you don't know it) and DITA might be sensible even before reading it.
As the book goes on, you will notice some typographic errors. While the author did a good job in updating this book, she didn't have time to use a proofreader. However, this is such a useful book that I did not think it worth changing the star rating.