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The Insider's Guide to Technical Writing Paperback – 1 May 2012

5.0 out of 5 stars 1 customer review

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  • The Insider's Guide to Technical Writing
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  • Technical Writing Process: The simple, five-step guide that anyone can use to create technical documents such as user guides, manuals, and procedures
Total price: £34.37
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Product details

  • Paperback: 346 pages
  • Publisher: XML Press (1 May 2012)
  • Language: English
  • ISBN-10: 1937434036
  • ISBN-13: 978-1937434038
  • Product Dimensions: 19.1 x 1.8 x 23.5 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 98,122 in Books (See Top 100 in Books)

Product Description

About the Author

JoAnn T. Hackos is president of Comtech Services, a design consulting firm that specializes in assisting companies to understand their users, design their products and information, conduct usability tests, and manage development projects.

Janice (Ginny) C. Redish is president of Redish & Associates, Inc. Ginny helps companies with user and task analysis, usability assessments, interface and information design, and building usability into software and documentation processes.


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This is an excellent introduction to technical writing which should serve as a reference for quite some time into a writer's career. From my contacts with recruiters and recruiting agents, the advice generalises well to the UK; most employers seem to adopt US practices. The book covers a very wide range of issues and is well indexed; it also builds up in complexity, allowing the reader to develop as he or she progresses through the book.

The author pulls no punches, however. There is plenty to learn and to do subsequent to reading the book. In my opinion, a quick online read about XML (HTML first if you don't know it) and DITA might be sensible even before reading it.

As the book goes on, you will notice some typographic errors. While the author did a good job in updating this book, she didn't have time to use a proofreader. However, this is such a useful book that I did not think it worth changing the star rating.
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