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Information Appliances and Beyond: Interaction Design for Consumer Products (Interactive Technologies) [Paperback]

Eric Bergman
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Table of Contents

Introduction
Eric Bergman, Sun Microsystems

A high level overview of the burgeoning field of information appliance and consumer product interaction design. Provides a brief commentary on the various chapters in the book, and the themes that bind them together.

A Conversation with Don Norman
Eric Bergman, Sun Microsystems & Don Norman, Nielsen Norman Group
Don Norman discusses his notion of the "Invisible Computer" and why he believes that information appliances are the best alternative to the complexity of current interactive devices.

Design Considerations for Information Appliances
Mike Mohageg & Annette Wagner, Sun Microsystems
Two senior members of the Sun Microsystems Consumer User Experience Group describe the high level issues that the team considers when designing products for consumer users. The chapter has a special focus on set top box and internet phone appliances.

Designing Information Appliances at Netpliance
Scott Isensee, Ken Kalinoski, Karl Vochatzer
Explains the "Netpliance" philosophy, and the design challenges and processes involved in creating the total user experience - hardware software and services - for a line of information appliances. This chapter has a particular focus on scaling content and UI to support devices of varying capabilities.

Designing the Palm Pilot: A Conversation with Robert Haitani Eric Bergman, Sun Microsystems & Robert Haitani, Handspring
Robert Haitani, design lead for the original Palm Pilot project, talks about the evolution of the product from a simple block of wood to perhaps the first and arguably most commercially successful information appliance.

Interaction Design and Usability of Microsoft Windows CE
Sarah Zuberec, Microsoft Corporation
Focuses on how Windows CE was designed and tested, and the challenges Microsoft faced in retaining a Windows identity while evolving to fit in a consumer device environment.

The EPOC User Interface in the Psion Series 5
Nick Healey, Slash Design Ltd.
The author provides guidance about design considerations and processes as applied to personal digital assistants with issues and examples from the Psion line of personal digital assistants.

Designing Mobile Phones and Communicators at Nokia
Kaisa Väänänen-Vainio-Mattila and Satu Ruuska, Nokia Research
A view into the challenges of designing for users who don't have time, attention, or a display that users of many other small devices might expect. The authors provide case studies that illustrate Nokia's design and evaluation methodologies, as well as the design and usability issues raised in their target environment.

Designing the User Interface for a Vehicle Navigation System: A Case Study
Aaron Marcus, Aaron Marcus & Associates
A case study of a vehicle navigation system designed for Motorola. Provides interesting insight into the challenges of designing for users on the move.

Interactive plush characters as social interfaces
Erik Strommen, Microsoft Corporation
An overview of the theory and design behind the development of Microsoft's interactive plush toys, with case studies of different toys developed for different ages, including how user testing with children influenced the product's design.

Design Lessons from Interactive Games
Chuck Clanton, Aratar
An analysis of games that explores how good design creates a seductive experience with an inviting challenge ramp and compelling game play. The author discusses the implications for consumer oriented user interfaces in non-game environments.

Interactive Persuasion with Netsmart Devices
B.J. Fogg, Persuasive Technology Lab, Stanford University
Discusses how netsmart devices-- specialized, embedded, and networked computer technologies --might be integrated into people's daily routines to motivate and persuade.

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