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on 15 November 2016
Has helped with my course work immensely and did not cost too much, which is handy when you have to buy a lot of text books. It really breaks down business processes in depth, but in an uncomplicated - to the point manner. Covers business process flowcharts, great to impress the team at work.
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on 9 July 2014
Good for work!
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on 10 December 2015
Again a very compact book with essential information
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on 10 November 2014
G d d d d d d d d d d d d d d d d d d d d d d d d good book to read o
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on 19 July 2011
This book, just an introduction to Business Process Improvement, only contains and reformulates generic content and common sense approaches.
Few sparse references are made to main stream methodologies like Six Sigma and no "tool" is analysed or explained in detail.
I read it in two hours and I realised that most of the content can be easily retrieved on Internet for free.
6 people found this helpful
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on 10 August 2016
Exactly as described, thank you
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