Top critical review
6 people found this helpful
Generic content and common sense tips. No more than what internet offers for free
on 19 July 2011
This book, just an introduction to Business Process Improvement, only contains and reformulates generic content and common sense approaches.
Few sparse references are made to main stream methodologies like Six Sigma and no "tool" is analysed or explained in detail.
I read it in two hours and I realised that most of the content can be easily retrieved on Internet for free.