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ITIL Service Library Review
on 27 August 2012
Normally technical books are dry, boring and tedious to get through. The ITIL books are no exception, but do contain a wealth of knowledge, give a full view of the Service lifecycle and are the definitive authority. Whilst you may not use every component of the ITIL framework, there are gems in these books that can be applied today to; Improve your IT department service operation, Give a greater overview of the full project elements, A framework for service and product lifecycle, or developing service/product models.
These books should be a part of every PMO & Service library and for the consultant they can only help to improve your delivery and open up other prospects.
The library is not necessary if you are embarking on the ITIL Foundation course, but do come in handy as a reference for the Lifecycle and Capability modules and are a must have if you are either moving to Expert Certification or implementing an ITIL type framework in your organisation.
For those who are Project/Program managers, these are essential in supporting product/service delivery and highlight others areas that should be considered when initiating projects and to give you a full understanding of product/service delivery. They will help you stand out from the rest of the delivery crowd.
The way the books are written makes it difficult to work through, so I suggest you do the Foundation course first to get an understanding of the thinking behind ITIL.