This book has several gems and would be of value to a consultant, trainer or a company in either a high-value, low-volume or low-value, high-volume operation that has the services of a dedicated quality professional.
David Hendren, Qualityworld magazine
Quality Management remains one of the fundamental ways by which organisations coordinate and maximise the value of their resources. Despite this it remains a considerable challenge to all organisations, particularly smaller enterprises. This text is a useful guide for those that are either beginning the journey toward ISO 9001 or are refining their existing systems.
Gareth White, Senior Lecturer, C-SCOPE, University of Glamorgan