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Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group) 2nd Edition, Kindle Edition

4.5 out of 5 stars 6,013 ratings

Learn to design, build, and scale products consumers can't get enough of

How do today's most successful tech companies¯Amazon, Google, Facebook, Netflix, Tesla¯design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love¯and that will work for your business.

With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations¯dramatically improving their own product efforts.

Whether you're an early-stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success.

Filled with the author's own personal stories¯and profiles of some of today's most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix¯INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love.

The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new¯sharing the latest practices and techniques of today's most-successful tech product companies, and the men and women behind every great product.

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From the Publisher

Inspired Product Management

Technology Products Inspired

Chad Dickerson

Marty Cagan Inspired

Product description

From the Inside Flap

How do today's most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—define, design and develop the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff an empowered and effective product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business.

With sections on assembling the right people and skills, discovering the right product, embracing an effective yet lightweight process, scaling the product organization, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts.

Whether you're an early stage startup working to get to product/market fit, or a growth-stage company working to scale your organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success.

Filled with the author's own personal stories—and profiles of some of today's most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love.

The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today's most-successful tech product companies, and the men and women behind every great product.

From the Back Cover

PRAISE FOR INSPIRED

"It is rare to find someone like Marty who has impacted early founders, high-growth startups, and multi-billion dollar companies over decades through his product leadership. So when he decides to distill his knowledge in a book, it becomes a must read!"
—Avid Larizadeh Duggan, General Partner, GV (Google Ventures)

"If you only have one book on product management, this is the one."
—Chad Dickerson, Former CEO, Etsy

"This book was a catalyst for helping us transform how we organize and operate. Marty gave us a compelling case for change, actionable steps, and the fundamental truths to keep us on course."
—Ann Yauger, AVP Product, CarMax

"When I was a product leader, I experienced a fair bit of accidental successes and puzzling failures. Marty's writing has helped me understand how product managers and product organizations really should work. I wish I'd had this book years ago."
—Jeff Patton, Agile Product Leadership Coach

"I don't know of any other person who has the breadth and depth of knowledge and insight in Product Management that Marty possesses. This is not your typical business book where you skim it in 30 minutes and wonder why it was worth $14.99. INSPIRED is a book you can study, discuss, use to teach, show to your management, and use as a force for change in your company or in your career."
—Kyrie Robinson, VP User Experience, Chegg

"INSPIRED was an invaluable resource to me and the Heroku team when we were scaling through the challenging 50-150 employee phase. This book should be on the shelf of anyone in a product leadership position."
—Adam Wiggins, Co-Founder, Heroku

"The first edition of INSPIRED shaped my thinking as a young product manager, and I now assign it to my students to make sure they are making the right things in the right way. INSPIRED teaches you to think like Silicon Valley's smartest product managers."
—Christina Wodtke, Author, Professor, and Startup Advisor

"Product Management is the art and science of creating the products that give each company its existence. It's the core of a business. For the digital world, Marty Cagan helps you understand and master Product Management like no other. This is essential reading to remain relevant tomorrow."
—Frerk-Malte Feller, Workplace by Facebook

"When asked what product is, and how companies can accelerate growth, I always start with 'read INSPIRED and then we can talk.'"
—Sarah Bernard, VP Product, Jet.com

"When Marty talks and writes about product, it becomes clear that his knowledge is based on walking the walk. He knows the difference between great technology, and great products based on great technology."
—Bjorn Carlson, Engineering Team Lead, Google Cloud Platform

Product details

  • ASIN ‏ : ‎ B077NRB36N
  • Publisher ‏ : ‎ Wiley
  • Accessibility ‏ : ‎ Learn more
  • Publication date ‏ : ‎ 20 Nov. 2017
  • Edition ‏ : ‎ 2nd
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 602 KB
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 362 pages
  • ISBN-10 ‏ : ‎ 9781119387565
  • ISBN-13 ‏ : ‎ 978-1119387565
  • Page Flip ‏ : ‎ Enabled
  • Best Sellers Rank: 57,561 in Kindle Store (See Top 100 in Kindle Store)
  • Customer reviews:
    4.5 out of 5 stars 6,013 ratings

About the author

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Marty Cagan
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Before founding the Silicon Valley Product Group to pursue his interests in helping others create successful products through his writing, speaking, advising and coaching, Marty Cagan served as an executive responsible for defining and building products for some of the most successful companies in the world, including Hewlett-Packard, Netscape Communications, and eBay.

During his career, Marty has personally performed and managed most of the roles of a modern technology product organization, including product management, software development, product marketing, user experience design, software testing, engineering management, and general management.

As part of his work with SVPG, Marty is an invited speaker at major conferences and top companies across the globe. Marty is the author of INSPIRED: How To Create Tech Products Customers Love, co-author of EMPOWERED: Ordinary People, Extraordinary Products, and co-author of TRANSFORMED: Moving To The Product Operating Model

Customer reviews

4.5 out of 5 stars
6,013 global ratings

Customers say

Customers find this book provides a useful overview of product management techniques, with one review highlighting its discovery and transformation methods. Moreover, the book receives positive feedback for its readability, with one customer noting it's easy to read in short sections. Additionally, customers appreciate its depth, with one review mentioning how it covers the entire product management area, and they find it inspiring.

20 customers mention ‘Insight’19 positive1 negative

Customers find the book provides a useful overview of product management and techniques, with practical learnings from real-life experiences.

"Thoroughly enjoyable and thought-provoking book, which i'll undoubtedly continue to refer back to...." Read more

"A great read. Very relevant and applicable to the real world. Some great insight into how to become a better product organisation and product manager." Read more

"Reading as an engineer and can say it's been a valuable insight." Read more

"...Great intro to some really useful techniques. Ive used most of them, not all, and they really do help...." Read more

18 customers mention ‘Readability’17 positive1 negative

Customers find the book easy to read, with one mentioning it can be read in small portions, and another noting it's a must-read for product managers and CEOs.

"A great read. Very relevant and applicable to the real world. Some great insight into how to become a better product organisation and product manager." Read more

"...If you haven’t read it yet, another great book that you can read after this one is “The Lean Product Playbook”...." Read more

"Easy to read, set out in digestable sections. Makes you think." Read more

"Great read which covers the entire Product Management area..." Read more

11 customers mention ‘Product management’11 positive0 negative

Customers appreciate the book's approach to product management, with several noting it is great for product managers, and one mentioning it is particularly helpful for newcomers to the field.

"...The best product management book I have ever read. Whatever your role in a tech organisation, you’ll be forever grateful you read this quality book." Read more

"Great book for product managers, particularly in the software space. Content broken down into manageable and relevant sections." Read more

"...It's a must read for any CEO, and Product Manager, and really your entire C-level team MUST read it...." Read more

"This is the ‘go to’ Product Management book. I’ve read this once, front to back, and a a reference many, many times over the years...." Read more

8 customers mention ‘Depth’7 positive1 negative

Customers appreciate the depth of the book, with one review noting it covers the entire Product Management area and includes many short sections touching on various subjects.

"A great read. Very relevant and applicable to the real world. Some great insight into how to become a better product organisation and product manager." Read more

"...Content broken down into manageable and relevant sections." Read more

"...It has many short sections touching many subject ares critical for product management and I would definitely recommend it to those new to the role...." Read more

"...comes through the first half of the book on org design, objective setting etc is brilliant. Thanks." Read more

5 customers mention ‘Inspiration level’5 positive0 negative

Customers find the book inspiring, with one mentioning that it requires inspired teams.

"Inspiring!..." Read more

"...It was truly inspirational although in my opinion it’s more useful for experienced product managers and quite top line level...." Read more

"...It's all about building inspiring product and that requires inspired teams. That is what the book is all about. Easy to do?..." Read more

"Interesting and inspiring..." Read more

4 customers mention ‘Length’3 positive1 negative

Customers appreciate the book's length, with chapters being quite short, and one customer noting that the content is broken down into bite-sized sections.

"...The chapters are quite short so easy to pick up and put down...." Read more

"Each chapter is only a few pages long so it’s an easy book to read a little of and then have a think about what’s been covered or to step away from..." Read more

"...The very short chapters seem odd at first (some don't even fill two pages), but I found it works very well, especially as it's a book designed to be..." Read more

"Wonderfully written, broken down into bite size sections...." Read more

3 customers mention ‘Enjoyment’3 positive0 negative

Customers find the book interesting.

"Thoroughly enjoyable and thought-provoking book, which i'll undoubtedly continue to refer back to...." Read more

"...While not super practical focused, it does give an interesting & useful overview of product management and techniques...." Read more

"Interesting and inspiring..." Read more

Great read, with 1 strange angle
4 out of 5 stars
Great read, with 1 strange angle
Fantastic read, great for all levels of product manager. Marty is a product ninja, having done this with big names for the past 30yrs. The 1 thing I found a little strange was the use of all female examples. This left me questioning if there were no decent examples of male product managers in the world. Only strange angle in this book. Other than that, I highly recommend.
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Top reviews from United Kingdom

  • Reviewed in the United Kingdom on 8 September 2024
    Format: Kindle EditionVerified Purchase
    I’m honest, I probably didn’t like the book at the beginning, I thought the author described a role and an organisation that was too black or white. I decided to go ahead and keep reading and this turned out to be one of the best books I’ve ever read. It was truly inspirational although in my opinion it’s more useful for experienced product managers and quite top line level. If you haven’t read it yet, another great book that you can read after this one is “The Lean Product Playbook”. If you liked this, you won’t be disappointed!
  • Reviewed in the United Kingdom on 14 April 2025
    Format: Kindle EditionVerified Purchase
    This books unravels to riddles and talk in a plain language that de-mystifies much of the process in a way you can better talk to stakeholders to effect real change.
  • Reviewed in the United Kingdom on 31 December 2017
    Format: Kindle EditionVerified Purchase
    A great read. Marty does a top job of contrasting great product companies practices with the general populace. There are a great number of takeaways.

    Some things that weren’t addressed in this addition were things like measuring product manager performance; how discovery fits it with larger orgs need for business cases etc (in any detail); how things like stakeholder management is done with many product managers across many products when those stakeholders are the same individuals, or you have multiple stakeholders (eg. VP sales) in multiple geographies. This isn’t a knock on the book, but there are always realities that need to be accounted for.

    Definitely worth reading for any product manager or product leader. The techniques listed are extremely helpful and the clarity that comes through the first half of the book on org design, objective setting etc is brilliant.

    Thanks.
    8 people found this helpful
    Report
  • Reviewed in the United Kingdom on 20 September 2018
    Format: HardcoverVerified Purchase
    Product Management is such a poorly understood and yet essential discipline in software development but Marty and his team are both pioneering and setting the highest possible standards. This book is incredibly well thought through and generous in providing the tools, skills and methods necessary to be a first class Product Manager. It will save you money by enabling you and your organisation to focus on building the right product sooner, a product which your customers will love - and pay for. I first bought the kindle edition then the audible and then got 2 hardback versions to lend out in the office hoping to get everyone on the same page.
    It is the only book on Product Management that I recommend and I sometimes feel like I'm pushing it onto people but it really is that good.
    6 people found this helpful
    Report
  • Reviewed in the United Kingdom on 29 March 2020
    Format: HardcoverVerified Purchase
    Great read by Marty Cagan which covers the entire Product Management area.

    Whilst a significant amount of the book is focused on the importance of solving customer problems - outcomes over outputs, which is the theme of a lot of product books around, there are 67 chapters covering:

    > The different growth stages of tech companies, lessons and some really good success stories from Product Managers of Google, Adobe, BBC, Microsoft, Netflix and Apple
    > The challenges and the reality of being a Product Manager
    > The different roles of the Product/Agile team, supporting roles and additional leadership roles needed as you scale
    > Tones of advice about product vision strategy and KPIs
    > Huge amounts of discovery and transformation techniques
    > Stakeholder management

    And it also accurately describes the top reasons for loss of innovation and loss of velocity.
    4 people found this helpful
    Report
  • Reviewed in the United Kingdom on 18 January 2025
    Format: HardcoverVerified Purchase
    Warning - the print quality of this (reasonably expensive) book is absolute trash. I think it may actually be a fake reproduction of the real book from Wiley, as it feels like it's trying to replicate the real thing.
    - Letters are smudged throughout the book
    - Things aren't aligned correctly (in comparison to other Wiley books I own)
    - Glue is overflowing.

    That being said, the quality of the writing is there. While not super practical focused, it does give an interesting & useful overview of product management and techniques. But kinda ironic, it feels like the printers forgot the book was about customer centricity and quality of work....
    Customer image
    3.0 out of 5 stars
    Really bad quality print, great content

    Reviewed in the United Kingdom on 18 January 2025
    Warning - the print quality of this (reasonably expensive) book is absolute trash. I think it may actually be a fake reproduction of the real book from Wiley, as it feels like it's trying to replicate the real thing.
    - Letters are smudged throughout the book
    - Things aren't aligned correctly (in comparison to other Wiley books I own)
    - Glue is overflowing.

    That being said, the quality of the writing is there. While not super practical focused, it does give an interesting & useful overview of product management and techniques. But kinda ironic, it feels like the printers forgot the book was about customer centricity and quality of work....
    Images in this review
    Customer image
  • Reviewed in the United Kingdom on 21 April 2018
    Format: HardcoverVerified Purchase
    Enjoyed this book - it's always a good sign when you suddenly become aware that you're near the end of a book and didn't realise where the time had gone! And thats not to say this book is lightweight in content, far from it. It's packed full of insightful gems, and the wisdom of decades of industry experience. It just read so well. As a reader, I never felt a sense of urgency to get to the next chapter, and I think part of that is the way Marty has broken own the material into very small chapters. I like this.

    And this isn't a book you'll read once and then stick on the bookshelf. You'll keep going back to it. It really is inspired.
  • Reviewed in the United Kingdom on 3 August 2023
    Format: Kindle EditionVerified Purchase
    I am almost halfway through the book but already impressed. If you can buy only one book on Product Management, this is the one.

    It's all about building inspiring product and that requires inspired teams. That is what the book is all about. Easy to do? Read the book and see for yourself.

Top reviews from other countries

Translate all reviews to English
  • Siddharth N
    5.0 out of 5 stars A Product Management Classic
    Reviewed in India on 14 August 2025
    Format: Kindle EditionVerified Purchase
    This book is a must read for anyone in product management. Marty Cagan combines practical advice, real world examples, and clear frameworks that can transform how you approach building products
  • Mehmet A.
    3.0 out of 5 stars Amazon göndermesine rağmen kitap oldukça kirli geldi, depoda üzerine basılmış gibi
    Reviewed in Turkey on 12 March 2022
    Format: HardcoverVerified Purchase
    Muhteşem bir kitap, kötü ve özensiz bir teslimat, bembeyaz ciltli kapak siyah kirlerle dolu olarak geldi.
    Report
  • Kwabena
    5.0 out of 5 stars Amazing book
    Reviewed in the Netherlands on 5 June 2022
    Format: Kindle EditionVerified Purchase
    What I like about the book is the way how everything about product management is explained. I would recommend this book for any person who aspire to become a product manager for a tech company. This book easily is worth 5 star rating because it reveals all that you need to know on how great products are being created. To solve customer problems and why it’s important to be in love with the problem rather than the solution.
  • Paulo Renato Orione
    5.0 out of 5 stars Melhor livro sobre desenvolvimento de produtos que já li.
    Reviewed in Brazil on 8 September 2020
    Format: HardcoverVerified Purchase
    Esse foi um dos melhores livros de negócios que já li. Gostaria de ter lido antes de começar qualquer negócio. Me deu outra perspectiva sobre o processo de criação de produtos. Apesar de já conhecer alguns conceitos chave advindos da metodologia Lean, o livro é denso e completo em todos os tipos de protótipos e testes que podem ser feitos para validar um produto, seja software ou hardware.

    Ele leva em conta todos os aspectos de desenvolvimento de produto, métodos, testes, equipe e seus papeis, principais erros, etc.

    Ao mesmo tempo que é técnico e denso, é leve de ler. Traz ótimos exemplos e elenca os conceitos de forma lógica e direta. Vou guardar como referência futura para todo novo produto que for criar.

    Eu não esperava gostar tanto desse livro. Técnico e com suas 330 páginas, achei que seria arrastado. Pelo contrário, foi leve e me conduziu até o fim sem dificuldades.
    Customer image
    Paulo Renato Orione
    5.0 out of 5 stars
    Melhor livro sobre desenvolvimento de produtos que já li.

    Reviewed in Brazil on 8 September 2020
    Esse foi um dos melhores livros de negócios que já li. Gostaria de ter lido antes de começar qualquer negócio. Me deu outra perspectiva sobre o processo de criação de produtos. Apesar de já conhecer alguns conceitos chave advindos da metodologia Lean, o livro é denso e completo em todos os tipos de protótipos e testes que podem ser feitos para validar um produto, seja software ou hardware.

    Ele leva em conta todos os aspectos de desenvolvimento de produto, métodos, testes, equipe e seus papeis, principais erros, etc.

    Ao mesmo tempo que é técnico e denso, é leve de ler. Traz ótimos exemplos e elenca os conceitos de forma lógica e direta. Vou guardar como referência futura para todo novo produto que for criar.

    Eu não esperava gostar tanto desse livro. Técnico e com suas 330 páginas, achei que seria arrastado. Pelo contrário, foi leve e me conduziu até o fim sem dificuldades.
    Images in this review
    Customer image
  • Dmitry Kolovskiy
    5.0 out of 5 stars A must read book for product managers
    Reviewed in the United States on 19 July 2025
    Format: Kindle EditionVerified Purchase
    Some significant time has passed since the 1st edition of this book and I keep returning and referring to it as an inspirational source of product wisdom and a great starting point either for junior product managers who are new to profession or anyone who is looking for ways to improve product culture, discovery processes or overall performance of product teams. If you're looking for just one book on modern product management - that's the book

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