How Work Gets Done: Business Process Management, Basics and Beyond Paperback – 29 Sep 2010
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About the Author
For two decades, Artie Mahal successfully led mission-critical management support programs at Mars, Incorporated on Business Change and Process Management. He also played a key role in the formation of Mars University. Artie founded ASM Group, and is currently a senior consultant with BPTrends Associates, developing and delivering Business Process Management services. He has co-authored a Business Process Redesign Tools & Techniques Handbook and is a speaker at national and international professional forums.
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Top Customer Reviews
A must have handbook for anyone in or interested in Processes or Process Management.
Business Processes as an asset for creating customer value, and realizing the corporate vision is critical to becoming competitive, agile and efficient in the information economy. The information economy, driven by 21st century technology and global competition, is rapidly expanding to envelop the globe. Corporate alliances and supply chains are creating extended enterprises and business-on-demand models that cross several continents. The chapters of this book describe how processes may be managed as an information asset. Each chapter builds on the information in previous chapters to create a gripping and cogent story of how work gets done in a human enterprise.
This is a practitioner's story. The book captures the voice of over 3 decades of Mr. Mahal's experience of how work gets done, and how to do it better in the global economy driven by the unrelenting pressures of change and opportunity. I will not hesitate to recommend this book to executives and operational managers responsible for orchestrating 21st century organizations and supply chains.
Senior Manager, Tata Consultancy Services America, Global Consulting Practice
Global Application Messaging and Integration, Operations Manager, Mars Information Services
Mary C. Lowe
Senior Consultant / BPM Instructor
Most Recent Customer Reviews
Good intro and "bluffer's guide" if you need to get yourself up to speed fast. However, not for the more learned expert or practitioner. Good as a starter for 10.Published 23 months ago by Davide Ferrara
I bought a kindle edition and the first pages looked promising. However, in three occasions in the first couple of chapters sentences did not continue to the next page! Read morePublished on 15 Feb. 2013 by PhilipClarke