Top positive review
11 people found this helpful
Good simple and effective book
on 14 March 2014
A thoroughly simplistic book, which states the obvious. Whilst simple and obvious it still conveys messages that most of us forget daily especially when communicating with others.
The chapter summary is essentially as follows:
- don't focus on problems but solutions
- didn't find fault reaffirm good qualities
- find out what the other people desire and focus on that
- take an interest in other people's interests in order to improve relationships
- smile a lot
- remember people's names
- listen more than talk and do so actively
- talk about things that matter to others even if they don't you
- make others feel good about themselves
- don't argue with others even when you're right
- admit your faults
- begin friendly and don't go in expecting a fight
- tap into the group collective
- allow others to take the glory
- appeal to honest motives and people will support you
- talk with others about your journey
- lead by example, the impossible should be embraced rather than shunned
- say positive things even when giving bad feedback
- acknowledge your faults before looking at others
- highlight your mistakes quickly and don't attempt to hide them
- use questions to lead people rather than telling them what to do
- play down other people's faults in order to influence them
The above are all simple facts of day to day communication but are skills many of us lack. The book essentially focuses on these points and gives case study scenarios through which each are explored.
A simple but effective book and should feature in any executive's library given that today saying even the slightest thing wrong can go viral within minutes leading to the death of one's career.
Overall book length, for the hardback format, was around 230 pages with large font. The book took me around 5-6 hours total to read from cover to cover. A quick and easy read but one I nevertheless recommend.