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How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! Paperback – 27 Oct 2017
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“Buy this book. And next time a shop or bank or holiday firm fails you, take it off the shelf, find out what to do, and complain. Always write (“I don’t do phone calls”), quote the law they’ve broken (each section begins with a thorough guide), state clearly what you want (everything plus compensation), and end the letter with your next step if you don’t get it (right up to court action). How to Complain is by turns homely and thorough. Helen Dewdney has complained about every kind of poor service and, from what she says, always wins. She knows precisely what her rights are and how to get them. Her guiding principle is never take yes for an answer. If you want £100 compensation and they offer £50 write back and demand £200. How to complain is in itself a model. The title is accurate. And it delivers what it promises. It should strike fear into any firm that doesn’t. And make them change before we have to write that letter.” Paul Lewis, financial journalist
“An excellent source of help, advice and information for consumers who want to understand their rights and how to enforce them. The Complaining Cow has assembled all the key consumer legislation together with the common problems that consumers encounter. This book helps the reader to navigate the complexities of complaining by offering practical tips to avoid the pitfalls that consumers sometimes fall in – and throws a ladder down for those who have already fallen in.” Kevin Grix, Chief Executive, Dispute Resolution Ombudsman, The Furniture Ombudsman
“Too timid to assert your rights? Too shy to complain? Don’t be. In ‘How to Complain’, Helen Dewdney has compiled a quick-to-navigate and easy-to-understand book that guides readers through their consumer rights and how to assert them – with a minimum of fuss. Packed with practical advice, handy complaint letter templates and real-life success stories, ‘How to Complain’ has quickly become an essential reference in our house.” David McClelland Consumer / Technology Presenter & Journalist
“This is a great book which will go a long way in helping us to deal with any problems we have with companies. The advice is excellent and there is practical help as well. On energy most of us do not understand what kind of service we have a right to expect, what we can complain about and how to go about doing this. I think the book should be prominently displayed in every library and other public places. Once people realise it is available they will use it to get much needed help to tackle poor service. Hopefully if enough of us do this things may change for the better.” Ann Robinson, Consumer Champion
“This is the book that everyone needs for solving their consumer issues. Using a wide variety of excellent template letters, legal explanations and clear worked examples, The Complaining Cow shows us how to get problems resolved simply and efficiently. The book will pay for itself the first time you use it.” Marcus Williamson, Editor, CEOemail.com
“If you had to keep one book with you so that you know what to do if something goes wrong, it would be this one. The Complaining Cow has gathered all the consumer information that you need into a single book. It is the book that saves a thousand searches, as all the answers are in one place!” James Walker, MD resolver
“This is the essential consumer guide to refunds, redress and results from companies when something goes wrong. It has 28 chapters with all the information you need to make a complaint covering; Consumer rights, Buying goods, Financial services, Utilities, Insurance, Holidays, eBay, Royal Mail, Parking tickets and lots more … Helen has been complaining for over 30 years, starting in the school playground. This book gives a wonderful insight in to how it all started. Apart from covering your legal and statutory rights as a consumer, it also has an index so you can find the information you require very easily without having to read the book from cover to cover. It also has very handy templates to help you make your complaints, whether that is returning a defective product or complaining of a mis-sold product or service, or even unfair bank charges. So no more sitting in front of a blank screen or page trying to decide what to write and then not bothering to make your complaint as you don’t know how to word it. It also has examples of real complaints, the responses to them and the outcomes, so you can see what is possible by making a reasonable complaint. Overall this is a very handy guide for making complaints when a product, service or company fails in their responsibilities to their customers. While you may think it is heavy reading, it isn’t, it has humour and is written in an easy to understand format. It covers acts of law that you may or may not have heard of and is a good reference book so you wouldn’t necessarily read it all in one go but the stories of real life problems are worth reading.If you think that shouting and arguing with a company is the way to get your point across and get what you want or think you deserve, you are wrong, this book will point you in the right directions with the law on your side." Debbie Talbot & David Savage, What's Good to Do
About the Author
Helen Dewdney is a children's services consultant with no legal background whatsoever. However, she has successfully gained thousands and thousands of pounds back from companies in refunds, compensation and redress for herself and friends and family. On her website www.thecomplainingcow.co.uk, social media and YouTube she shares her tips, advice and guidance on tackling companies providing faulty goods and poor service, demonstrating that you do not need to be a legal expert to assert your legal rights. Helen appears on BBC Breakfast, Rip Off Britain, various national, regional and local media and radio. In response to so many queries about how to deal with issues due to the popularity of the blog and the increased call on her time to help people, Helen wrote her first book to cover the majority of consumer problems.
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Buy the book to use as a "goto" resource, if you find yourself with defective goods or services. It's well worth the money!
Helen the author is also so helpful on twitter
Personal wins have been going from homelessness, to emergency/temporary accommodation, to my own flat in 18 months after Borough Council tried initially (& unlawfully) to dismiss me, having my benefits reinstated with entirety of over a years backpay put into my account after being unjustly sanctioned (twice!) and retaining my purchase of a MacBook Pro/smartphone after poor customer experiences alongside receiving refunds in full on both occasions.