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Hoover U6439-900 Self-Propelled WindTunnel Ultra Upright Vacuum Cleaner
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HOOVER Self Propelled Upright. Bring your home to the brink of laboratory clean conditions with this amazing HOOVER U6439900 WindTunnel! This Upright Vacuum Cleaner is selfpropelled in forward or reverse so the machine does virtually all the work! 15inch cleaning width Nonmarking furniture guard Deluxe stretch hose extends up to 11' when using both wands and crevice tool Extra tools crevice tool furniture nozzle dusting brush and two wands 31foot power cord with quick release
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Most helpful customer reviews on Amazon.com
First, it worked well for the first year and then... the dirt sensor stopped working, it 'red lit' and has stayed red lit - my house is not THAT dirty ;-> The older Hoover's dirt sensor still works. In fact everything about the older Windtunnel I have still works, it is just that the cord is nearly burned through in several places.
Second: the switch on the 'self propel' handle ceased to allow me to turn the vacuum OFF, I have to unplug it. It is a rube-goldberg design, and if you take the handle apart and look at it, you will see what I mean. The switch on the handle doesn't actually engage an electric switch, but pushes down a lever, which sweeps by an internal switch and turns the machine off... It apparently wears out, and after only a year and a half, that's unacceptable.
Third: The 'automatic drive' wheels stopped working, and that makes it about impossible to move the machine. This happened because...
Fourth: The drive belt slips off the drive pinion because the housing is so flimsy that the 'guide' can no longer work properly. When the machine is new, the housing is fairly sturdy, but it becomes more flexible with time and use, and then this problem starts where the belt 'falls off', gets put back on (requiring you to remove the housing and fiddle around a while getting dust all over yourself). But then it becomes more and more frequent - as the machine becomes more and more 'flexible'. It is at the point (right now, and this is why I am writing this review) where the belt will stay on for about 1 minute before jumping ship.
Things I don't like about it but aren't 'wrong' are: The on/off switch is in a silly place. The attachment hose doesn't want to stay in the 'suction hole' unless you jam it down in tightly - although it did much better when new.
Things that I DO like about it, and which may cause me to go back and buy another Hoover (although not THIS self propelled model) are:
It is, indeed, a powerhouse. It is the best carpet cleaner I have ever used, and we have lots of carpets and lots of dogs! You can also clean hard floors - and if you leave it upright, the roller does not engage and 'burn up' your carpet. Or burn through the cord which you didn't realize was 'under' the machine while you are vacuuming some nick-nacks.
I love the 'dirt finder', and missed it very much over these past 6 months. It is a circuit card and I suppose that it can be replaced, although I do NOT want to spend my money debugging Hoover's problem, and now the question is moot as the machine fails to operate at all.
All in all? I would NOT purchase this machine again. Not unless Hoover backs it up with a 5 year warranty. A vacuum SHOULD last at least 5 years.
Overall, I have never been happier with the suction and cleaning power of a vacuum until I purchased this one. I have hardwood floors with area carpeting downstairs and wall to wall carpeting upstairs. In both cases the Hoover performance was superior. The HEPA filter and bags and the self propelled feature are an added bonus. I am going to purchase a second one for my second floor as my 15 year old Hoover on the second floor just died.
I'm sorry to read how many repair issues quite a few of the consumers have experienced. I hope I'm as lucky with my second purchase as I have been with my first.
I read the negative reviews, but chose to ignore them - those folks must have had isolated bad experience. I WAS WRONG.
Today I am returning the 2nd of these machines I received from amazon in the past 3 weeks. The first one sparked and smoke poured out after I first turned it on. After the smoke a burning smell remained and the dirt finder and headlight would not work. No big deal, I let amazon know, boxed it up and UPS took it away.
Last night the replacement arrived. I got it all set to go, plugged it in and carefully turned it on. IT WORKED GREAT! No smoke, no smell, all of the lights worked, including a very powerful headlight. BUT after 5 minutes of vacuuming this awful growling noise started coming from the self propelled feature. When I turned self propelled off, no noise. I was furious. I called Hoover this morning, figuring I would give them a shot before returning to the vac to amazon. Hoover told me to take it to a service dealer 30 miles from my home - for a brand new product this is unacceptable.
I decided to return it to amazon and ask for a 3rd replacement. Stupid, huh? Well, amazon saved me from my stupidity. They will not send another and will refund my money.
Today I purchased the Eureka Boss Smart Vac Ultra 4870 - no. 2 on Consumer's list and half the price of the Hoover. I'll post my review on it upon receipt. Want to bet it'll be better than this one? I should have read the Eureka reviews there before purchasing this one. I will stay away from Hoovers until I hear that they've resolved their quality issues.
BOTTOM LINE - DO NOT BUY THIS VACUUM.