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The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations Hardcover – 2 Jun 2004

4.6 out of 5 stars 3 customer reviews

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  • The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
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Product details

  • Hardcover: 240 pages
  • Publisher: Harvard Business Review Press (2 Jun. 2004)
  • Language: English
  • ISBN-10: 1591392705
  • ISBN-13: 978-1591392705
  • Product Dimensions: 15.2 x 2.5 x 27.9 cm
  • Average Customer Review: 4.6 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: 500,984 in Books (See Top 100 in Books)
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Product description


A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation. In "The Hidden Power of Social Networks", Cross and Parker, experts in "social network analysis" - a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization.

About the Author

Rob Cross is an assistant professor at the University of Virginia's McIntire School of Commerce in Charlottesville. Andrew Parker is a Research Consultant with the IBM Knowledge and Organizational Forum in Cambridge.

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6 May 2008
Format: Hardcover
2 people found this helpful
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22 January 2008
Format: Hardcover
One person found this helpful
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15 July 2004
Format: Hardcover
16 people found this helpful
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Most helpful customer reviews on 4.1 out of 5 stars 22 reviews
Retired Reader
5.0 out of 5 starsKnowledge is Power
18 August 2008 - Published on
Format: Hardcover|Verified Purchase
2 people found this helpful.
Laurent Pacalin
4.0 out of 5 starsIn support of the Social Enterprise
11 May 2012 - Published on
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4 people found this helpful.
Edoardo Angeloni
4.0 out of 5 starsThe importance of the social networks.
21 October 2011 - Published on
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Jim Gray
5.0 out of 5 starsFive Stars
15 October 2015 - Published on
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5.0 out of 5 starsFive Stars
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