- Paperback: 1088 pages
- Publisher: Microsoft Press,U.S.; 01 edition (1 April 1999)
- Language: English
- ISBN-10: 0735606420
- ISBN-13: 978-0735606425
- Product Dimensions: 18.9 x 5.2 x 23.5 cm
- Average Customer Review: 3 customer reviews
- Amazon Bestsellers Rank: 10,236,998 in Books (See Top 100 in Books)
Help Desk for Windows NT4 Workstation 4.0 Paperback – 1 Apr 1999
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From the Author
All the Windows NT 4.0 Information Available!
Hi Everybody, I'm Steve Nelson, the author who compiled the "Microsoft Help Desk for Windows NT" using Microsoft's KnowledgeBase (a.k.a., technical support) archives. In a nutshell, what this Help Desk title does is answer every common question and solve every common problem that NT users encounter. Note that to do the book, Microsoft's Product Support Services group not only gave us the entire and most up-to-date KnowledgeBase archive, but they also shared with us their help desk statistics so we knew which articles people used (or needed) most. While you can get KnowledgeBase information online at Microsoft's web site, the Help Desk provides, I think, three big advantages: one, you've got essentially the whole KnowledgeBase there in front of you; two, you've got several ways to track down your information, including an index, a table of contents, and cross-references; and, three, you often get figures (screen shots of dialog boxes, for example), that show you how it's done.
Sincerely, Steve Nelson
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Dack N+, CNE, MCP, CCNA