Just tried to contact customer services, they're now saying we should all receive the codes by the 6th, and i suppose on the 6th, we'll all receive the codes by the 7th and on the 7th, the 8th (and so on, and so-forth)
"PLEASE NOTE: Due to a technical issue, codes for the Greek States Culture Pack have been delayed. Customers who pre-ordered before Tuesday, September 3 will receive their codes ***by 8pm BST, on September 05, 2013***. Please ensure to check your junk and spam mail folders. We sincerely apologise for any inconvenience caused."
@ M Harris: I know I saw that yesterday but the "Chat" guys are still saying the 6th.
I just finished a chat with one of them (who was rather cheeky I thought first time one of them has been like this with me) he said and I quote:
"So it seems that we have identified the issue, resolved it, and ensured we have enough codes to send out to our customers. According to the notes, we should have e-mailed everyone who ordered it by the end of tomorrow."
I got my code but it had already be used. I had given Amazon the benefit of the doubt the last few days but I received my code 2 days after release and it is invalid. I contact Amazon and they said to contact SEGA and they are taking forever to reply. This is just a complete mess.
I would hazard a guess that the ones at amazon who are sorting this by sending the codes out or responding in customer services are blameless so I have a degree of sympathy for them having to clear up someone else's (probably rather more senior) mess.
I do wonder how they are prioritising sending them out - my order for example was placed last year (8th July 2012) and sent out last Saturday but still no code, so it isn't oldest orders first.
Well still no sign of any code. Another deadline is going to pass. I contacted customer service only to be told to wait 24 hours. Sound familiar? It's only the 4 th time I've heard that now. I tried to push them to obtain a code from the correct department there and then but they said it isn't possible.
Terrible service from Amazon . I don't want to give the game a 1 star review but SEGA the games publisher are also responsible for this fiasco.
Amazon have the codes they just drip them out every free code is £5.99 less in the publishers pocket I think that's the issue. It's clear they have the codes they just don't want to give them out. I was told to contact after 8 and like you say:
"Please just wait another day you will have the code soon"
Is what I'm still being told it doesn't look good for me. :(
Personally I am inclined to think Amazon would prefer to get this right, they've been really great before customer service wise for me, with rare exception.
I think the drip-feeding, delays and repeated extensions of the deadline suggest they don't have, or at least didn't have, codes for everyone and Amazon employees have been trying to fire-fight. Fingers crossed that this has really been fixed behind the scenes, so everyone gets their codes sooner rather than later now.
" I'm sorry to hear about this. We are still working on it, I'm afraid. Orders placed before the 15th of August will have had their codes yesterday - we expect to get codes sent to purchases made after this by midnight tonight."