The HTC Titan is a fantastic phone. Unfortunately the same cannot be said for the interface software Zune so if you want to add apps then you might need lots of patience. Once you have overcome the needless Microsoft hurdles then the range of apps available is great.
If you are an inexperienced user of smart phones looking for your first purchase, and certainly won't want any extra software, then after someone has shown you what to do... you will probably be pleased with your purchase. If you are a big windows fan then this is the phone for you.
For everyone else then this phone (or more precisely microsoft) will probably test your patience as you try to load new apps for the first time.
Good points:
Just about all the hardware is perfect. The screen, camera, phone, ... all great. The screen is sharp, bright, clear. The camera takes great pictures. Handset size is big, but you do get used to it, and benefit from the bigger screen. Battery life up to 2 days with moderate use.
Most of the software that comes pre-loaded is good too. Everything about this phone is great until the first time you want to add apps.
The bad points.
In short this can be summed up as Zune / Windows Live interface, and in some minor cases the windows o/s.
I didn't want an overly complicated experience and hours spent with the phone plugged into the PC whilst trying to get apps loaded, but that is what I got when I bought this phone.
The pre-loaded software is great. It is just enough for a first-time user of smart phones. But after a while you will want to add apps, and at that point be prepared for an endurance test. With the exception of adding music to the phone, nothing about Zune is intuitive.
I expected to be able to load new apps from the phone itself, but until you have overcome the zune / windows live /x-box set-up processes the phone rejects any attempts to buy apps, insisting that the profile is not set up to do so. Finding your way into and around the Zune menus, attempting to overcome these blocks, seemed close to impossible. Only with the help of user forums did I eventually work out why there was a problem.
Also Windows Live seemed obsessed with security checks; before I could continue passcodes were emailed to me, but the emails took many minutes to arrive and the windows live security check webpage had timed out, eventually I had to reset passwords and start again.
If microsoft get their act together and provide interface software that is clear, simple, and works first time, then this could be one of the best phones on the market.
UPDATE 11Oct2012:
After much searching of forums I found why I was struggling with loading new apps. A cautionary tale to all: When setting up the first Windows Live email address on the phone it must be exactly the same as the email address used to access Zune (and Windows Live, and X-box websites). You can never change it, and you cannot add valid email addresses as second accounts on the phone. If you get this wrong you will never be able to load new apps. AND at a later date if you want to change your email address it can only be done by a 'reset to factory settings', and of course you will then lose all the music, apps, contacts etc that you added.
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