HP Photosmart 5524 Colour Multifunctional Printer
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Top Customer Reviews
I have used HP printers for years. This one rates as the worst I have had. Now, don't get me wrong ... the wireless element works well; the scanner seems to be fine; it prints colour pretty quickly and the ink lasts well. So, what could be wrong? Well, if you are doing any more than basic printing with brand new paper - forget it! The paper feed is non-existent and that affects performance badly. I have been trying to print a double sided Christmas letter. Using the double-sided option resulted in one page being the wrong way round and though there is a delay for ink to dry this was insufficient to avoid smudges and made the whole operation slooooowwww. So, I opted to print one side at a time. When it came to the reverse side, with no guides, the paper jumped everywhere resulting in skewed print and many jams. I have had to feed each sheet in individually ... and that REDUCED the number of jams. In the end, I left my sheets drying under a weigh overnight. That helped, but I still need to feed each page individually and it still jams.
I have also been printing a Christmas card - using the maximum 200gm paper (which, incidentally, I have been using for years with other HP printers). The card has a border ... and once again, the LACK OF PAPER FEED GUIDES has meant that I have had to feed each card in individually though it is extremely hard to time it just right as the printed sheet comes out to cover the paper feed. The colour is good though and the printer coped with this weight of paper which seems to have no bearing on my problems.
Note: edited from 3 stars to 2 - see comment below
So, if you need an occasional print and want to use wireless then fine. If you need to do more serious printing then this probably isn't the printer for you. Personally, I will be looking at other printer manufacturers in future.
Anyway, this is without doubt a really SHODDY piece of hardware. Leaving aside the non-existent aesthetic appeal (like so many of this MFDs it looks like a budget bread bin), it rapidly developed numerous problems. The biggest are:
I) the paper feed is hopeless - sometimes no paper goes through, sometimes several sheets attempt to come through, other times one goes through but at an angle. Really, the entire paper tray and feed mechanism is terrible. As for duplex, I tried it once and then had to spend at least 10 minutes picking paper out of the machine which had become jammed in.
II) the wireless performance - it probably would be good if you sat it on top of your router, but for most people this isn't practical. I had to purchase a USB lead to at least make sure my jobs got to the printer so it could get on with the task of failing to print them.
As soon as the warranty had expired it failed completely - all I get now is a request to clear a non-existent paper jam. This is normally preceded by several minutes of appalling grinding sounds.
Given the exorbitant cost of the HP ink cartridges (which this thing ate like they were going out of fashion) I cannot really recommend it at all. I will be looking for a monochrome laser as soon as possible, and I will just send my pictures to a professional print bureau on the odd occasion I need them. It will be worth the extra cost just to know that I will actually get them.
Most Recent Customer Reviews
Didn't work. Assuming that it was sold this cheap due to not working, hence why I didn't do anything about it. My own fault, you learn from mistakes right.Published 3 months ago by Amazon Customer
don't touch it. absolute rubbish. could not get it to work wirelessly - unless i turned the router off and on every time i wanted to print anything. had to revert to USB cable. Read morePublished 17 months ago by Mark A. Hodgson
Full disclosure - I didn't actually buy this from Amazon; I bought it elsewhere.
As other reviewers have pointed out, the paper feed really lets this printer down. Read more
Don't buy this. I've had HP printers for years and been very pleased. This is poor. The scanner is good for the money and the printer works BUT it slowly drips ink into a pad when... Read morePublished 21 months ago by David
i was happy with my purchase originally after 3 or 4 uses now im very unhappy
paperjam / stopping half way through a print / loss of connection between pc n printer
wish... Read more