Top critical review
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Ships with wrong Fax cable in the UK
on 22 November 2010
This relates to the UK only!
Everything worked fine with this printer except the FAX connection. So I called HP Tech Support in South Africa, who told me the wrong cable had shipped with some printers in the UK (in fact this had been happening for some years now the guy confessed) and so they sent me a new cable from France which took a week to turn up, when I ran the software Fax Test under Windows 7 it still reported a fail on the cable. So I called out my phone company to test my landline and socket and it was all fine.
I called HP tech support in South Africa again and they said I had been sent the wrong cable and so sent me another one from France. So yet another weeks wait and the same cable, that shipped with the printer, turned up but with some European white plug with 3 circular holes in it on one end and 3 circular pins on the other. I removed the plug and then tested the cable, and it still failed.
Then I took the printer to a friends to test it on theirphone socket in case mine was falty, and this time I used the Fax Test built into the printer (press Setup Button then choose Tools ) with the first cable sent from France and it worked, but if I run the software test on my PC it fails, stating I am using the wrong cable. So I tried sending a fax via MS Word 2010 and it worked!
So HP has some major problems going on, first they ship with the wrong cable for the UK, then their tech support in South Africa don't have much clue about this problem and then their software is giving false readings. I have lost 2 months of my time with this issue and had to return the printer once to Amazon. All very costly in time and money.
Hope this helps other UK based HP Officejet 6500 users :-)