HP CR769A 7610e A3 + AIO colour Officejet - (Printers > Multifunction Printers)
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Top Customer Reviews
Not only does it very regularly take 5-10 minutes to start-up while performing "diagnostics", the bloatware filled drivers (even the basic, supposedly lightweight drivers) will stop you from being able to print the moment that the unit decides that it is slightly low on ink. I am printing a B&W photo urgently however no, I am not allowed to as the printer thinks it is low on Yellow ink.
I find myself thinking "I'll live with the risk of it not looking perfect, just print the damn picture will you..."
Nope, not allowed to. I am presented with an option to either buy genuine HP cartridges else cancel the print.
Checking the forums it seems to be a common complaint across other models and when on one site an HP representative replied it was so painful to read as they tried to hide their customer enforced expenditure coding behind excuses like that of "ensuring a great customer experience".
A great experience for me is the printer printing, when I tell it to.
I was able to set it up on a wired ethernet network with no problems.
Print quality is OK but not outstanding.
There doesn't seem to be any difference between Normal and Best quality.
The advertised automatic double-sided printing functionality requires
purchase of a duplexer accessory costing around £50.
(watch out for weasel words in the small print!)
The scanning and copying functions work well.
You can initiate a scan either from the computer or from the printer control panel.
But there is no ability to set scanning options on the printer control panel.
A significant problem:
When printing double-sided with the duplexer, the printer driver reduces
the size of the print image by about 11%.
So you get a too-small image with too-big magins.
The printer driver claims to support booklet printing (for example: when
the paper size is A4, pairs of page images are scaled to A5 and placed
side-by-side on an A4 sheet, which is then folded to make an A5 booklet).
Thus, when you print double-sided in booklet mode you get a too-small
image with a too-small margin nearest the booklet spine and too-big
margins on the other three sides.
Apparently, reduced image size when using the duplexer is
a known problem with the 7610 printer driver.
Solution proposed by HP Support is to use the 990c driver instead.
This driver solves the problem of reduced image size when using the duplexer.
But when printing double-sided in booklet mode the image size is still
reduced (this time by about 9%).
Also the 990c driver does not support A3 paper size.
It seems that HP Support doesn't have a solution for this problem
(other than to tell affected customers to go away).
Bottom line is: do not buy this printer if you want to print double-sided A3,
or double-sided A4 in booklet mode.
I write this after constantly battling with finding the printer "offline" The drivers are all up to date the network connections are clean and yet the printer continues to make itself unavailable to print whenever I want to use it.
I note that HP when they send prints to my machine do not have any trouble and 7/10 times the diagnostic page prints when sent to the printer too. However, should I try and print a document that I actually need and 99/100 the printer is offline and just will not come back online in any sort of repeatable manner.
This failure is unbearable and so ridiculous. Why can HP not get their drivers to work in a way that Customers are expecting them to work. And please don't give me that bull about "its a Windows issue" Sorry HP your device is a slave device to the PC/Laptop and thus operating systems: your printer and its drivers are the tail on the dog. When the dog wants to wags its tail, then simple ... wag the tail!
So all those contemplating buying this product, or any HP product ... Beware! You may lose the will to live before the printer in online.
Most Recent Customer Reviews
Poor performance. Turn it on hoping to print and get 10minutes of "checking printer". Colour repro is poor. No way to control colour repro. Heavy on ink. Read morePublished 21 months ago by Endless Riffing
Very pleased with this purchase. No problem in delivery and function.Published 22 months ago by frederick gingell
Arrived promptly next day, quality is poor, looks cheap (I guess you only get what you pay for) and it's not very stable.
Cheap and cheerful for a piece of rough furniture.
Having bought 2 brother printers previously, there is no comparison between HP and other brands. This is great value for money and does everything it says it does. Read morePublished 23 months ago by Penny G.