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HOW TO COMPLAIN Paperback – 1 May 2005

2.9 out of 5 stars 7 customer reviews

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Paperback, 1 May 2005
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Product details

  • Paperback: 224 pages
  • Publisher: SOUTHBANK PUBLISHING (1 May 2005)
  • Language: English
  • ISBN-10: 1904915027
  • ISBN-13: 978-1904915027
  • Product Dimensions: 12.7 x 2.1 x 19.3 cm
  • Average Customer Review: 2.9 out of 5 stars 7 customer reviews
  • Amazon Bestsellers Rank: 873,990 in Books (See Top 100 in Books)
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Product description


Do not accept second best, whether it be supplied in restaurants, hotels, airlines or the retail sector - Rediscover the lost art of constructive complaining. The native politeness of the Great British Public means that operators, suppliers and manufacturers have for far too long, been allowed to get away with shoddy service. This book is the guide not only to self-protection, but also a powerful weapon to be used in your counter-attack. Complainers of the world, you have slept long enough - Your time has come. Release the tongues and pens of war! Picture the scene: You are sitting down with family and friends in a supposedly smart restaurant - and the food is poor - so what do you do when the waiter asks if everything is OK? Like most of us you probably shoot him a half smile and mumble something about the food being wonderful - Wrong! You should Always Complain and Always Explain! Mel Stein will teach you how to recognise that there is something worth complaining about and he will explain how to do it and demonstrate exactly what you can achieve by complaining, both by way of self-satisfaction and material gain.

This is not a legal textbook and it is more than a self-help publication. How To Complain it is a guide to help the consumer obtain satisfaction, not just for themselves, but for anybody else who may follow in their footsteps. Illustrated throughout with Mel's own humorous anecdotes of his successes at complaining, this book will show you how to avoid expensive solicitors and achieve success by your own efforts. Anyone who has ever felt dissatisfied with something for which they have paid good money - a meal, a car, an insurance policy, or even the services of a lawyer or an accountant should buy this book. So if you want to make the quality of your consumer life better, then follow the advice and precedents contained within this book - and if you are a company who are on the receiving end of complaints then you too, should buy this book.

From the Inside Flap

Tired of complaining about poor service, late trains, cancelled air travel, sub-standard hotels, exorbitant bank charges, unreliable cars…and getting nowhere?
Then HOW TO COMPLAIN is the book for you.

Sports lawyer, Mel Stein, recounts the story of his life-long odyssey against the world of hotel operators, airlines, retailers, manufacturers, banks and insurers...amongst many others. His personal experiences, sometimes hilarious and always instructive, coupled with actual and precedent letters, gives you the perfect armchair guide to complaining effectively.
Learn that complaining is far more enjoyable and rewarding than litigating…not to mention considerably cheaper!

Customer reviews

Top customer reviews

10 July 2009
Format: Paperback|Verified Purchase
3 people found this helpful
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25 April 2015
Format: Paperback|Verified Purchase
14 October 2015
Format: Paperback|Verified Purchase
27 May 2005
Format: Paperback
7 people found this helpful
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22 May 2005
Format: Paperback
8 people found this helpful
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13 May 2005
Format: Paperback
5 people found this helpful
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11 May 2005
Format: Paperback
14 people found this helpful
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