- Paperback: 224 pages
- Publisher: SOUTHBANK PUBLISHING (1 May 2005)
- Language: English
- ISBN-10: 1904915027
- ISBN-13: 978-1904915027
- Product Dimensions: 12.7 x 2.1 x 19.3 cm
- Average Customer Review: 7 customer reviews
- Amazon Bestsellers Rank: 873,990 in Books (See Top 100 in Books)
HOW TO COMPLAIN Paperback – 1 May 2005
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Do not accept second best, whether it be supplied in restaurants, hotels, airlines or the retail sector - Rediscover the lost art of constructive complaining. The native politeness of the Great British Public means that operators, suppliers and manufacturers have for far too long, been allowed to get away with shoddy service. This book is the guide not only to self-protection, but also a powerful weapon to be used in your counter-attack. Complainers of the world, you have slept long enough - Your time has come. Release the tongues and pens of war! Picture the scene: You are sitting down with family and friends in a supposedly smart restaurant - and the food is poor - so what do you do when the waiter asks if everything is OK? Like most of us you probably shoot him a half smile and mumble something about the food being wonderful - Wrong! You should Always Complain and Always Explain! Mel Stein will teach you how to recognise that there is something worth complaining about and he will explain how to do it and demonstrate exactly what you can achieve by complaining, both by way of self-satisfaction and material gain.This is not a legal textbook and it is more than a self-help publication. How To Complain it is a guide to help the consumer obtain satisfaction, not just for themselves, but for anybody else who may follow in their footsteps. Illustrated throughout with Mel's own humorous anecdotes of his successes at complaining, this book will show you how to avoid expensive solicitors and achieve success by your own efforts. Anyone who has ever felt dissatisfied with something for which they have paid good money - a meal, a car, an insurance policy, or even the services of a lawyer or an accountant should buy this book. So if you want to make the quality of your consumer life better, then follow the advice and precedents contained within this book - and if you are a company who are on the receiving end of complaints then you too, should buy this book.
From the Inside Flap
Tired of complaining about poor service, late trains, cancelled air travel, sub-standard hotels, exorbitant bank charges, unreliable cars
and getting nowhere?
Then HOW TO COMPLAIN is the book for you.
Sports lawyer, Mel Stein, recounts the story of his life-long odyssey against the world of hotel operators, airlines, retailers, manufacturers, banks and insurers...amongst many others. His personal experiences, sometimes hilarious and always instructive, coupled with actual and precedent letters, gives you the perfect armchair guide to complaining effectively.
Learn that complaining is far more enjoyable and rewarding than litigating not to mention considerably cheaper!
Top customer reviews
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However, the subliminal message gets through and it's easy to pick up hints and tips to include within your own complaint letters. Put it this way - within days of finishing reading the book, I encountered a nasty experience at my local garage when my car needed it's MOT - a mere 6 weeks after the same garage fully serviced the vehicle. Thanks to Mel's book, I crafted a complaint letter which led the Managing Director to offer me a free service for my car next year.
Mel's advice clearly works!
It makes a good buy along with The Apprentice because just like Sir Alan - Mel Stein tells it straight.
Being a serial complainer myself I have found some of the stories in this book scarily familiar and also very funny. I am also with the author on his complaints bemoaning the state of English grammar
I bought this book to read on a recent train journey and can highly recommend it. A great read with lots useful tips too.
Upon reflection I think I can sum up the authors position in one sentence: Complaining is his hobby.
So, yes, get this book and take heed of some of the information in it as complaints are sometimes justified. But please don't use it as an excuse to go about your life making a little plus and minus score card for every service you use with a view to getting compensation. Life is too short, and it will only make you bitter in the end.