Buy Used
FREE Delivery on orders over £10.
Used: Very Good | Details
Sold by oxfamshopf2608
Condition: Used: Very Good
Comment: ALL PROFITS GO TO OXFAM. Very minor use marks on edges of cover; pages in excellent condition.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

The Guide to IT Service Management: Volume 1: Vol. 1 Paperback – 12 Aug 2002

5.0 out of 5 stars 1 customer review

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.

Only on Amazon: One product for every need Only on Amazon: New Releases

Product details

  • Paperback: 848 pages
  • Publisher: Addison Wesley; 01 edition (12 Aug. 2002)
  • Language: English
  • ISBN-10: 0201737922
  • ISBN-13: 978-0201737929
  • Product Dimensions: 19.2 x 4.5 x 24 cm
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: 7,720,104 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

  • See Complete Table of Contents

Product description


Written for professionals concerned with the organisation or development of quality information technology services, this guide contains insightful articles regarding issues and trends in IT service management (ITSM).

From the Author

The Guide to IT Service Management provides an insight into the latest developments in the field of IT service management (ITSM). It contains in-depth articles regarding issues and trends in ITSM, providing a series of useful instruments that can be implemented immediately or used in the future to analyse how well any company is managing its IT services.

The Guide contains a global survey of methodological approaches which have been used to design and implement successful IT service management strategies. It includes an examination of these various approaches, enabling you to build a platform on which your business can develop its IT service concepts. This will ensure that you too can implement a high quality and successful service management strategy which meets the needs of your customers.

Seats in the Editorial Board of The Guide are taken by the major IT organizations that have an interest in or explicit knowledge of IT service management: OGC, Ernst & Young, GartnerGroup, HP/Compaq, IBM, META Group, Delft University of Technology and all local chapters of ITSMF.

See all Product description

1 customer review

5.0 out of 5 stars

Review this product

Share your thoughts with other customers

Showing 1-1 of 1 reviews

19 October 2002
Format: Paperback
19 people found this helpful
Comment Report abuse

Most helpful customer reviews on 5.0 out of 5 stars 1 reviews
Mike Tarrani
5.0 out of 5 starsEssential for SLM Practitioners
19 October 2002 - Published on
Format: Paperback
5 people found this helpful.

Where's My Stuff?

Delivery and Returns

Need Help?