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The Guide to IT Service Management: Volume 1: Vol. 1 Paperback – 12 Aug 2002

5.0 out of 5 stars 1 customer review

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Product details

  • Paperback: 848 pages
  • Publisher: Addison Wesley; 01 edition (12 Aug. 2002)
  • Language: English
  • ISBN-10: 0201737922
  • ISBN-13: 978-0201737929
  • Product Dimensions: 19.2 x 4.5 x 24 cm
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: 7,720,104 in Books (See Top 100 in Books)
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Product description

Synopsis

Written for professionals concerned with the organisation or development of quality information technology services, this guide contains insightful articles regarding issues and trends in IT service management (ITSM).

From the Author

The Guide to IT Service Management provides an insight into the latest developments in the field of IT service management (ITSM). It contains in-depth articles regarding issues and trends in ITSM, providing a series of useful instruments that can be implemented immediately or used in the future to analyse how well any company is managing its IT services.

The Guide contains a global survey of methodological approaches which have been used to design and implement successful IT service management strategies. It includes an examination of these various approaches, enabling you to build a platform on which your business can develop its IT service concepts. This will ensure that you too can implement a high quality and successful service management strategy which meets the needs of your customers.

Seats in the Editorial Board of The Guide are taken by the major IT organizations that have an interest in or explicit knowledge of IT service management: OGC, Ernst & Young, GartnerGroup, HP/Compaq, IBM, META Group, Delft University of Technology and all local chapters of ITSMF.

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19 October 2002
Format: Paperback
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Amazon.com: 5.0 out of 5 stars 1 reviews
Mike Tarrani
5.0 out of 5 starsEssential for SLM Practitioners
19 October 2002 - Published on Amazon.com
Format: Paperback
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