Five Steps to Being Heard: How to get Your Message Across to the Right Person Kindle Edition
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Julie Cooper is a trainer, coach and author specialising in one to one skills. Having trained staff in many organisations, she understands that busy people want accessible, practical information. They rarely have time or inclination to read complicated tomes yet need to perform well, which is why her books are packed with instantly usable techniques and tips. She co-authored her first book, ‘The One to One Toolkit: Tips and Strategies for Advisers, Coaches and Mentors’ in 2008, with Ann Reynolds. Ann and Julie were training advisers, and found there was not an appropriate text book that covered the skills they needed. Now in it’s second edition, it has become a firm favourite and is on many college reading lists, especially for career guidance courses. The Groupwork Toolkit and The Job interview Toolkit followed, to give those working in advice and guidance more resources for running group sessions and helping their clients. In 2012, Julie realised that she had yet to write a book about the topics she knows most about. Her expertise is primarily in training managers, supervisors and team leaders in the skills they need to get the best from their people. Face to Face in the Workplace was written for busy managers who need to know how to handle all types of people issues fast. Since publication, it has received accolades from many prestigious publications, including HR Director, Business Executive and Manager. it has also featured in the Sunday Times. Julie lives in Oxfordshire, England, where her company, Spring Development is based. It offers training and development to organisations and individuals that want to flourish and get the best out of their working lives.
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24 February 2014
Format: PaperbackVerified Purchase
OK it's a self-help book, but I really will remember the messages in this book, which is more than you can say about a lot of self-help books. For a start, it's short and easy on the eye. I read the whole thing in half an hour sitting on a train. The five steps - just 5 words all beginning with the letter "I" - even a busy brain can remember those. It's light-hearted, or rather some very sensible ideas are presented in a light-hearted way, with some great phrases: The Limp Lettuce Test ! Be an Exocet Missile ! Negatives Not Allowed - No Way ! - see what I mean? easy to remember. So beware everyone, you are going to hear me now (in the nicest possible way).
16 December 2013
This is a really handy book for anyone who works with people and where communication skills are key. It's in a very easy to read format with bullet points and lots of examples. Written in a very clear style it's great for a wide range of people. I have got an incredible amount of value from it. Would make a great gift to send to clients. This is going to a book I will use on a ongoing basis
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