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Five Star Service: How to deliver exceptional customer service (Prentice Hall Business) Paperback – 11 May 2010

4.4 out of 5 stars 59 customer reviews

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Product details

  • Paperback: 264 pages
  • Publisher: Pearson Business; 2 edition (11 May 2010)
  • Language: English
  • ISBN-10: 0273734385
  • ISBN-13: 978-0273734383
  • Product Dimensions: 13.8 x 1.7 x 21.6 cm
  • Average Customer Review: 4.4 out of 5 stars 59 customer reviews
  • Amazon Bestsellers Rank: 268,601 in Books (See Top 100 in Books)
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Product description

From the Back Cover

[BACK COVER]

Create magic moments that get you noticed, remembered and referred

Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Neither does it have to cost a fortune. There's a common misconception that five star customer service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.

Five Star Service, 2nd edition, by bestselling author Michael Heppell, shows you exactly how to deliver amazing service, as an individual and as an organisation, and at very low cost. With over 100 instant tips, 50 examples of best practice and over a dozen brand new strategies you’ll be equipped to wow your customers every time. 

This book is perfect if you'd like to:

·        Deliver remarkable results that will keep clients coming back for more

·        Win the hearts and minds of new customers without spending a fortune

·        Receive repeat orders and positive referrals from your customers

[INSIDE FRONT COVER]

Whatever your sector and however senior or junior you are, this book is full of customer service ideas, actions and initiatives that are simple, powerful and easy to implement today.

With exciting examples from a wide range of organisations from hotels to hospitals, whatever your product or service, you'll find something to make your offering sparkle and your service shine. And with dozens of ideas and tactics to choose from, you'll find yourself dipping into Five Star Service again and again.

New for this edition:

 

  • Mastering social media in service
  • Secret shopping
  • 90 day training programmes for every sector
  • The impact of speed
  • Leadership in service
  • Dozens of inspirational stories and powerful new ideas

 

 

[INSIDE BACK COVER]

 

Michael Heppell is one of the UK's number one motivational trainer and is the author of the bestselling Flip It, How to Be Brilliant and Brilliant Life. Michael's seminars and workshops have been attended by thousands of people and are used by hundreds of companies across the UK and overseas to boost motivation and radically improve their levels of service.

 

His clients include major blue chip companies, high street retailers and Government bodies, and are embraced by customer service giants such as the Milestone Hotel, London - voted as Best Customer Service Hotel in the World, legendary retailer John Lewis and Coca Cola.

 

 

‘Michael Heppell is the ultimate service guru’ 

Jonathan Raggett, MD Red Carnation Hotels & Hotelier of the Year

 

 

 

About the Author

Michael Heppell is the UK’s number one motivational trainer. His programmes on Brilliance have been attended by thousands of individuals and used by hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.



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