I bought a FitbitCharge 2, in the 21st Century it seemed logical to include a set of scales that talked to the Fitbit software so I bought these. I read the reviews as usual beforehand and decided to continue even though there are some not so enthralled customers.
I set it up the Fitbit Unisex Aria 2 Smart Scales without referring to instructions, it was easy. I plumbed in the scales to the home router and was away. It does everything I want it to and more. I included the wife's fit bit, that was easy too. The Fitbit Unisex Aria 2 Smart Scale is a useful addition to you fitness and lifestyle choices, is is better than a quality electronic scale? Yes because is gives me a reading evrytime unlike the latter which often says Err.......! Mechanical scale are just not bult like they usd to be in my opinion.
My advice to anyone thinking about getting them but put off by the reviews is become familiar with the Fitbit software, buy the scales, read the instructions unless like me you can follow your nose, and enjoy!
My ps is that these scales do weigh guests who do not have a Fitbit, anyone who has difficulty with that should read the weight on the display or read the results on the Fitbit software and either use or delete it as required.
Got this when it was on offer but this is the epitome of how a smart product should be. Having already got a FitbitCharge HR 2, I was a keen fitbit user. So setting this product up was as simple as typing in my wifi password on my phone, and a 4 digit security code. That is it. I now weigh myself every morning and in about 5-10 seconds I get my weight, Body fat % and BMI with trend graphs automatically building. Both my wife and I use it and it automatically knows who is standing on it and syncs our weights to our separate Fitbit accounts automatically
The only thing I don't understand yet is the tolerance level for change as sometimes, if you have gone up or down a few pounds since the last weigh in it thinks you are a GUEST user and you have to manually set where it should sync but this is rare
Very disappointing product and very poor customer service.
Before I start this review I should state that I actually love Fitbit - I have a FitbitCharge HR and I absolutely love it. I had a problem with a Fitbit Flex previously and the customer service I received was excellent.
I was so disappointed to find that customer service is not the same with the Aria.
Basically, you need to calibrate the scales every time you move them. So if you don't have room to store your scales exactly where you intend to use them every single time, your weight will always be wrong the first weigh. So you have to weigh twice. Yes, twice. Meaning that the sale is actually wrong 50% of the time. Wrong by up to half a stone / 7lbs in my experience.*
The wrong weight then syncs to your Dashboard of course, which messes up your stats so you have to manually go in and delete it. Sometimes you have to completely recalibrate the scales, meaning taking the batteries out, wait 15 seconds, replace the batteries then weigh yourself 5 times.
Fitbit are aware of this and basically don't care. Apparently having a product which is wrong 50% of the time is fine by them. Don't even bother speaking to them about it as they will just copy and paste the same nonsense about making sure the sale is on a hard floor / you are not weighing at different times of the day etc.
My scale also just randomly stopped connecting to WiFi after 3 months too - apparently you can't have a hyphen in your password... Fair enough, only the kit is clearly so problematic that the fact it did work with a hyphen for 3 months was a 'glitch' and to get it working again I had to change my passwords etc. From Fitbit:
"We understand you mentioned that the password has a hyphen (-) and there is no way Aria could have connect in the past to the router with this special character. So if it did in the past, then it was because of a glitch. So in order to get it corrected the special character should be removed and password should be changed to only alphanumeric password."
*Edit - Actually, the best way to ensure a correct reading is to weigh yourself at least 5 times and take the first two consistent readings as accurate, or reset the scales each weigh by removing the battery, waiting 15 seconds then replacing. Then weigh twice and the second reading should be accurate.