Worked straight out of the box, syncs with my FitBit Flex and recognises me everytime. Husband also uses it without FitBit, as a guest. Much more consistent that my previous scales. Looks great and really easy to keep clean. Could not be happier. Expensive? Well, I believe I got what I paid for... a really quality product.
Very disappointing product and very poor customer service.
Before I start this review I should state that I actually love Fitbit - I have a Fitbit Charge HR and I absolutely love it. I had a problem with a Fitbit Flex previously and the customer service I received was excellent.
I was so disappointed to find that customer service is not the same with the Aria.
Basically, you need to calibrate the scales everytime you move them. So if you don't have room to store your scales exactly where you intend to use them every single time, your weight will always be wrong the first weigh. So you have to weigh twice. Yes, twice. Meaning that the sale is actually wrong 50% of the time. Wrong by up to half a stone / 7lbs in my experience.*
The wrong weight then syncs to your Dashboard of course, which messes up your stats so you have to manually go in and delete it. Sometimes you have to completely recalibrate the scales, meaning taking the batteries out, wait 15 seconds, replace the batteries then weigh yourself 5 times.
Fitbit are aware of this and basically don't care. Apparently having a product which is wrong 50% of the time is fine by them. Don't even bother speaking to them about it as they will just copy and paste the same nonsense about making sure the sale is on a hard floor / you are not weighing at different times of the day etc.
My scale also just randomly stopped connecting to WiFi after 3 months too - apparently you can't have a hyphen in your password... Fair enough, only the kit is clearly so problematic that the fact it did work with a hyphen for 3 months was a 'glitch' and to get it working again I had to change my passwords etc. From Fitbit:
"We understand you mentioned that the password has a hyphen (-) and there is no way Aria could have connect in the past to the router with this special character. So if it did in the past, then it was because of a glitch. So in order to get it corrected the special character should be removed and password should be changed to only alphanumeric password."
*Edit - Actually, the best way to ensure a correct reading is to weigh yourself at least 5 times and take the first two consistent readings as accurate, or reset the scales each weigh by removing the battery, waiting 15 seconds then replacing. Then weigh twice and the second reading should be accurate.
Expensive but works really well. I had my body fat measured at the gym with calipers twice and both times it was same reading as the Aira scales. It's important to do the weigh in at the same timeevery day. I do it first thing every morning. It sends the results straight to the fitbit app. You can view the results instantly. It plots weight over time, BMI & Lean body mass. Then it plots your weight goals against this. Really useful for staying on track!
I purchased these scales as I wanted to monitor weight and body composition with the use of an app but found that 50% of the time the scales time out before logging on to your WiFi meaning the results do not appear on the app until you use them again for another 50% chance!! I have an expensive mesh WiFi system so I don't expect WiFi connectivity issues. Search the Web (as I did after purchasing) and you will see a common issue.
I returned and purchased the Nokia Health+ scales. In 2 weeks using daily they have not failed to upload, I am so pleased and would recommend these everytime.