Fitbit Surge Fitness Super Watch
|Price:||£126.98 - £202.02|
- Maximise training, maintain intensity and monitor calorie burn with automatic wrist-based heart rate monitoring
- Surge automatically monitors how long and how well you sleep
- Built with eight-sensor technology and high battery life
- With multi-sport functionality Surge, lets you track every aspect of your training
- Designed with improved smartwatch features
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Fitbit Surge Fitness Super Watch.
- 1 x Fitbit Surge Tracker
- 1 x Charging cable
- 1 x Wireless USB dongle
- 1 x Free Fitbit account
Note - The charging cable and wireless USB dongle are stored in the bottom section of the box.
Call the Fitbit customer service number on (+44(0)2088653243). The Service is available from 9am to 6pm (Mon-Fri). Standard service provider rates apply. The Service is toll free.
From the manufacturer
Mobile and online tools
- Syncs stats wirelessly and automatically to your computer and 120+ leading smartphones – including IOS Android and Windows.
- Set goals, log food, see progress, analyse trends and earn achievement badges through your mobile and online dashboard.
- Share and compete with friends and family on the leaderboard and in the Fitbit challenges.
Fitness Super Watch
Train smarter and go further with Surge- a sleek fitness superwatch designed to help you reach your peak performance.
With built in GPS, multisport functionality and automatic, continuous heart rate, Surge delivers the stats you need to measure your effort and maximise your training time. Add activity tracking, automatic sleep detection, music control, and text and call notifications and you have everything you need to stay connected, motivated and in the zone- no matter what goal you are working towards.
- Purepulse heart rate
- Activity tracking
- Auto sleep + silent alarm
- Exercise tracking
- Caller ID
- OLED Display
- Music control and notifications
- GPS tracking
Built in GPS tracking
See distance, pace and elevation climbed, then review routes and split times.
Get continuous, automatic and all day heart rate monitoring and see simplified heart zones- with no uncomfortable chest strap.
Record running, cross-training and cardio workouts, then see comprehensive workout summaries with tailored metrics, workout intensity and calories burned.
Tracks steps taken, distance travelled, calories burned, floors climbed and active minutes.
Play, pause and skip songs from your smartphone playlist and see call and text notifications right from your wrist.
Auto sleep and silent alarm
Automatically monitor how long and how well you sleep and set a silent, vibrating alarm
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So in terms of function, notifying me of texts, monitoring heart rate and steps, yea, it's fantastic. Links up to my phone nicely and I use the silent alarm to get me up. When I got it (although bulky) I was thrilled.
So why one star? The build quality.
I bought this originally and cleaned as advised by Fitbit and most nights I take it off to be honest. Anyway, with my first one, little air bubbles appeared under the strap and gradually got bigger and bigger. So I held off submitting a review and complained, got a new FitBit surge and all was well in the world. 3-4 months down the line, it happened again and again I complained but I was doing everything as instructed, regular cleaning and taking it off for periods so I got a 2nd replacement.
Now, I'm at the point beyond complaining to FitBIt, quite frankly can't be bothered going through the rigmarole again, from my point of view it has happened (bubbling and peeling away of strap) again so I just thought it best to leave a review with pictures so that maybe other folk think twice before purchasing the surge.
I can't fault the customer service and I can't fault the functionality of the fit bit but when you pay around £150 for a product you could get a clone of for about £40, you expect good quality...this is really poor.
Final thoughts, buy an Alta? Or the new one that you can change the straps on and you'll get more longevity. I'm now looking at Samsung Gear S3 - again the interchangeable strap would solve this problem.
It's OK for the general tracking of walking about during the day but is way off the mark if you want to do any running.
I'm no Mo Farah, but I have been known to run the occasional 7 minute mile. The GPS on this can't keep up with that.
The heart rate monitor has a life of it's own too. Normally seems OK but then sometimes will not go above 130 even though I know it's somewhere in the 160s.
I have had contact with fitbit on this. Their customer service robots detect "heart rate monitor" and auto-send the link to how to strap a watch to your wrist. After a few emails back and forth it became clear that they have a policy of deflecting any complaints about the device being broken until you get bored and give up.
I got bored and gave up.
No doubt the automated customer service bots will detect the HRM stuff here and post that link again that says I should wear it further up my arm.
Over the years I have had numerous Fitbit trackers, I have owned a Fitbit One, Fitbit Ultra, Fitbit Flex, Fitbit Charge HR and now a Fitbit Surge so I am not a newbie to the brand, anything from it.
In February I took the plunge (after so much humming and hawing) to buy the Fitbit Surge (the most expensive model). It was my birthday treat with birthday money and it took me weeks to decide that I could afford to buy one. So imagine my dismay when in May my new Fitbit's (watch one) strap started to bubble and come away from the watch face. I contacted Fitbit and very quickly I was sent a replacement out (watch 2).
I turned watch 2 on and this one had screen problems. Again I contacted them about this and they sent out another Fitbit (watch 3) which worked well. Fast forward another few months and, you guessed it, I have more problems and this time it is the same as watch one, the strap is bubbling. 7 months and my third watch was problematic.
This time I contacted Fitbit once more with the hope of changing the watch to an alternative model, one that had straps I could replace rather than having to change the whole watch as it doesn't have a replaceable strap. I have the most expensive model and explained that I was happy to change model to a lesser value and not receive any refund for the difference. This apparently is not acceptable. They don't do "upgrades". OK, I took that with a huge pinch of salt because on a forum I am am member of, where I discussed my Fitbit problems, two members said they had their fitbits changed for a different model.
They also had the cheek to say and I quote: "We also want to thank you for your interest in our Fitbit Charge 2, it’s a very stylish fitness tracker with a lot of features that you could enjoy, to read all about this tracker you can click on Charge 2." Well yes I am sure I would enjoy it if you would let me have a replacement of this istead of my more expensive and with more functions Fitbit Surge!!!!! No way would I be buying a new one when I only just bought a Surge 7 months ago that has had fault after fault. How dare they!
So as I was not getting to change to another model I also asked for a refund as the product is not fit for purpose. One watch needing replaced is fine, but to have two other products with problems I think shows it is not bad luck but bad design. Sadly they have ignored the Consumer Rights Law 2015 which states after having one replacement or repair you are entitled to a refund and said I can only have yet another replacement. I don't want a replacement as there is a problem with the design!
A quick search on Twitter proved I am not alone. A search of "Fitbit Surge Strap" pulled up numerous tweets from people complaining about problems with their watch straps. Sadly a number of the tweets are people stating that they have had multiple Surges with strap faults. So it is not an isolated issue at all.
How can such a big company sell products that are so faulty? And why are the continuing to sell a product that is continually having to be replaced because of the same faults?