Fitbit Surge Fitness Super Watch
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- Maximise training, maintain intensity and monitor calorie burn with automatic wrist-based heart rate monitoring
- Surge automatically monitors how long and how well you sleep
- Built with eight-sensor technology and high battery life
- With multi-sport functionality Surge, lets you track every aspect of your training
- Designed with improved smartwatch features
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|Compatible Devices||Wristband||—||—||iPhone, Android||Wristband||—|
|Item Dimensions||13 x 9.7 x 7.19 cm||25.65 x 3.86 x 1.24 cm||2 x 1.7 x 22.3 cm||3.56 x 1.27 x 4.06 cm||6.35 x 1.27 x 2.03 cm||4.34 x 1.17 x 4.34 cm|
|Item Weight||100 grams||50 grams||25 grams||37 grams||45 grams||43 grams|
Fitbit Surge Fitness Super Watch.
- 1 x Fitbit Surge Tracker
- 1 x Charging cable
- 1 x Wireless USB dongle
- 1 x Free Fitbit account
Note - The charging cable and wireless USB dongle are stored in the bottom section of the box.
Call the Fitbit customer service number on (+44(0)2088653243). The Service is available from 9am to 6pm (Mon-Fri). Standard service provider rates apply. The Service is toll free.
From the manufacturer
Mobile and online tools
- Syncs stats wirelessly and automatically to your computer and 120+ leading smartphones – including IOS Android and Windows.
- Set goals, log food, see progress, analyse trends and earn achievement badges through your mobile and online dashboard.
- Share and compete with friends and family on the leaderboard and in the Fitbit challenges.
Fitness Super Watch
Train smarter and go further with Surge- a sleek fitness superwatch designed to help you reach your peak performance.
With built in GPS, multisport functionality and automatic, continuous heart rate, Surge delivers the stats you need to measure your effort and maximise your training time. Add activity tracking, automatic sleep detection, music control, and text and call notifications and you have everything you need to stay connected, motivated and in the zone- no matter what goal you are working towards.
- Purepulse heart rate
- Activity tracking
- Auto sleep + silent alarm
- Exercise tracking
- Caller ID
- OLED Display
- Music control and notifications
- GPS tracking
Built in GPS tracking
See distance, pace and elevation climbed, then review routes and split times.
Get continuous, automatic and all day heart rate monitoring and see simplified heart zones- with no uncomfortable chest strap.
Record running, cross-training and cardio workouts, then see comprehensive workout summaries with tailored metrics, workout intensity and calories burned.
Tracks steps taken, distance travelled, calories burned, floors climbed and active minutes.
Play, pause and skip songs from your smartphone playlist and see call and text notifications right from your wrist.
Auto sleep and silent alarm
Automatically monitor how long and how well you sleep and set a silent, vibrating alarm
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So in terms of function, notifying me of texts, monitoring heart rate and steps, yea, it's fantastic. Links up to my phone nicely and I use the silent alarm to get me up. When I got it (although bulky) I was thrilled.
So why one star? The build quality.
I bought this originally and cleaned as advised by Fitbit and most nights I take it off to be honest. Anyway, with my first one, little air bubbles appeared under the strap and gradually got bigger and bigger. So I held off submitting a review and complained, got a new FitBit surge and all was well in the world. 3-4 months down the line, it happened again and again I complained but I was doing everything as instructed, regular cleaning and taking it off for periods so I got a 2nd replacement.
Now, I'm at the point beyond complaining to FitBIt, quite frankly can't be bothered going through the rigmarole again, from my point of view it has happened (bubbling and peeling away of strap) again so I just thought it best to leave a review with pictures so that maybe other folk think twice before purchasing the surge.
I can't fault the customer service and I can't fault the functionality of the fit bit but when you pay around £150 for a product you could get a clone of for about £40, you expect good quality...this is really poor.
Final thoughts, buy an Alta? Or the new one that you can change the straps on and you'll get more longevity. I'm now looking at Samsung Gear S3 - again the interchangeable strap would solve this problem.
It's OK for the general tracking of walking about during the day but is way off the mark if you want to do any running.
I'm no Mo Farah, but I have been known to run the occasional 7 minute mile. The GPS on this can't keep up with that.
The heart rate monitor has a life of it's own too. Normally seems OK but then sometimes will not go above 130 even though I know it's somewhere in the 160s.
I have had contact with fitbit on this. Their customer service robots detect "heart rate monitor" and auto-send the link to how to strap a watch to your wrist. After a few emails back and forth it became clear that they have a policy of deflecting any complaints about the device being broken until you get bored and give up.
I got bored and gave up.
No doubt the automated customer service bots will detect the HRM stuff here and post that link again that says I should wear it further up my arm.
I decided that I wanted a tracker watch with built in GPS to track my running - after a lot of careful consideration, I opted to go for the Surge as it had the functions I was looking for and Fitbit are a well known, big company, so I assumed the watch would be of good quality.
Oh boy, was I wrong on that one!
I'm now heading for my second replacement due to the same watch strap issues reported by other users. The strap on my first began to bubble up not long after I purchased it, but it did hold on for a while before falling apart. The strap on my second (first replacement) actually lasted some time but eventually the bubbling started, and the strap failed in a matter of weeks after it had. The replacement I'm currently waiting on is the final chance for Fitbit - if this one fails (which I am absolutely certain it will) I will not be bothering to get it replaced again - and whatever happens, I will never buy another Fitbit or recommend them. They simply aren't fit for purpose.
It's not just my Surge either, or indeed the Surge alone. Several of my colleagues and people I've met also have the Surge, and all of them have had the exact same problem - and my girlfriend's Flex 2 also had to be replaced within 2 months following a battery failure. I've also noticed someone wearing a Charge with a bubbling strap.
For what it's worth, when the strap is actually attached, the Surge works well as a tracker - the GPS is fairly accurate and the battery life is pretty good. The heart rate monitor is also useful, and seems fairly accurate (not as precise as a professional medical one obviously, but I never expected it to be). But that is no good if you can't attach it to your wrist.
In all honesty, if you are considering buying the Surge - just don't!
And I'd think carefully about buying any other Fitbit either...