Top critical review
26 people found this helpful
I am totally shocked as all the reviews I read were really good. It really is such a shame as the ...
on 6 March 2015
So incredibly disapointed with this product. I am totally shocked as all the reviews I read were really good. It really is such a shame as the item itself looks amazing, it really is teeny tiny and has a lovely little rubber cover with a good sized clip for attaching to belts etc. BUT then I tried to use it. Oh dear, talk about how to take an item and totally over complicate it. It comes with no instructions at all, there are no buttons on the device so you have no way of controlling it on the actual device, no on off buttons, no reset. The only way you can control this device is via the fitbit website. Doesnt sound like too much of a problem right?? well what if you cant get internet access, what if their website goes down? what if they decide to just shut up shop, you then are left with an item that appears to be ultimately useless. The main problem I had was I was never able to link my device to the website, thus I was never able to use it. Can you call a customer services team and discuss this? no, cos the number they give you doesnt work. You can talk to them via live chat, when you can eventually get through (I tried lots and most of time was told no agent was available) I did manage to get through once and was asked if i had 'tried turning it off and on again', they then just went through all the points that are on their trouble shooting page anyway, and all the same things we had tried lots of times. They eventually told me I would need to return the item. It does not say anywhere in the item description that this item is so internet dependent. Whilst it is nice to be able to link gadgets up to the internet, most of the time you want them to be able to do the job they are intended for without the need for being linked up to a website. Especially if its something as basic as counting steps. However I could be wrong, but seeings as I never got any instructions, and I cant find any instructions, other than instructions telling you how to link up to the internet, which doesnt work anyway, I guess Ill never know. I can not describe how disapointed I am with this product and will not be recommending it to anyone. C'mon fitbit, seriously, does counting steps really need to be so complicated? and if it really does, can you please make sure it works properly.