First, Break All The Rules Paperback – 20 Jun 2005
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Great managers do not help people overcome their weaknesses. They do not believe that each person has unlimited potential. They do play favourites and they break the 'Golden Rule' book everyday. This amazing book explains why great managers break all the rules of conventional wisdom. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Great managers are the heroes of this book. Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance. Finally, the authors have distilled the essence of good management practice into twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
About the Author
Marcus Buckingham is the co-author of the best-selling books FIRST, BREAK ALL THE RULES and NOW, DISCOVER YOUR STRENGTHS. He is a renowned speaker and regular guest on American television. He lives in Los Angeles but was born in England and is a graduate of Cambridge University.
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But I can't give it more than a 3 because it's all hidden behind a wall of "Gallup did this, with this many people, for this reason, because this reason, and Gallup were the first to do this, because this, this and this affected this, this and this, for this many people.
As with many business books, you could cut comfortably half the content and only stand to gain.
The book if rember correctly refers to its self being different from the other managment books is evidence based using gallap data. Did if rember correct remeber thinking not over rigoursly data. the claimed discintion being thus that to an extent.