Face to Face in the Workplace: A handbook of strategies for effective discussions Paperback – 27 May 2014
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About the Author
Julie Cooper is a trainer, coach and author specialising in one to one skills. Having trained staff in many organisations, she understands that busy people want accessible, practical information. They rarely have time or inclination to read complicated tomes yet need to perform well, which is why her books are packed with instantly usable techniques and tips. She co-authored her first book, 'The One to One Toolkit: Tips and Strategies for Advisers, Coaches and Mentors' in 2008, with Ann Reynolds. Ann and Julie were training advisers, and found there was not an appropriate text book that covered the skills they needed. Now in it's second edition, it has become a firm favourite and is on many college reading lists, especially for career guidance courses. The Groupwork Toolkit and The Job interview Toolkit followed, to give those working in advice and guidance more resources for running group sessions and helping their clients. In 2012, Julie realised that she had yet to write a book about the topics she knows most about. Her expertise is primarily in training managers, supervisors and team leaders in the skills they need to get the best from their people. Face to Face in the Workplace was written for busy managers who need to know how to handle all types of people issues fast. Since publication, it has received accolades from many prestigious publications, including HR Director, Business Executive and Manager. it has also featured in the Sunday Times. Julie lives in Oxfordshire, England, where her company, Spring Development is based. It offers training and development to organisations and individuals that want to flourish and get the best out of their working lives.
Top Customer Reviews
After reading this book I found it not only reminded and reinforced my knowledge of building rapport and getting people I work with or even socialise with feeling comfortable and at ease, it also taught me some extra simple techniques that could be invaluable in the future.
The book is what it says it is, a great quick reference guide when you need a quick and usable answer when dealing with people in the work place.
It is easy to navigate and well written. It has obviously been written by someone who isn't only well read but extremely well experienced in using these techniques in real life situations
worth every penny and there should be copy in every office :)
I had been searching for a helpful guide and stumbled across "Face to Face." This book has helped me so much in building my confidence in how to handle certain situations, the chapters on delegating, feedback and instructing I have found so useful. It's an easy to read book which makes so much sense, might lend it to my manager when have finished it!
The book is broken down neatly into well used and require variants of management meetings e.g. Return to work meetings or mentoring. Some of these can be a minefield for managers- who need to get the most from their staff and balance it with support for them.
Within each section they have been broken down further, enabling the reader to get what they need from the relevant meeting. The way the book has been designed enables the reader to dip in and out of the book, and not have to read every page in sequence to make sense.
I have read and aquired many management textbooks and guides over the years but most leave you with the feeling that you never want to pick up a book again!! Not this book! I wish I'd had this many years ago when starting my career as a ward manager in the NHS. With that being said, I'm glad I now have it on my desk as a reference because this book helps you along the path of getting it right with staff. It allows you to see the meetings from the staff member's perspective- something which I haven't seen in a book of the like before.
I will be recommending this to the deputy ward managers and ward managers I now work with- because if there is one guide a manager needs by their side, it's this one!!
What I instantly found (apart from the utter ease of use and reading) was that I could relate to so many of the mini-chapters, from both a work and personal viewpoint.
If you manage people (even if you're experienced), this is a quick ready-reckoner, to double check your thought process, and plan tricky/challenging conversations.
The D.O.T.S. format (I'll leave you to look it up), followed by Good Practice notes and a Warning section really does provide you with a tool kit for formal face to face occasions.
I also found I could relate to some of the content when thinking about some tricky personal/family situations (both directly and indirectly), as reading some of the chapters really made me understand how messages might be received by 'the other person involved' (T.O.P.I.).
I had this book in my bag at work yesterday, and a colleague asked about it (that straight forward title again), and although I was eager to share it with her immediately, I've already started to make notes in the margin (sign of a good book, in my book!) so I gave her an overview of it, and told her to go and buy one too.
I love the simplicity of this book, and being a process thinker/planner, it'll be a well-thumbed bible for me, in no time.
Most Recent Customer Reviews
Another great book from Julie Cooper, (I also use the One to one toolkit and the Groupwork toolkit.). Read morePublished 16 months ago by Mrs R.
Or if you are brave enough and have a manager that could improve their communication approach then get this book and leave it on their desk!!! Read morePublished on 23 May 2014 by Sarah Lees
I will definitely be recommending this book to my clients and people who attend my Managing Challenging Interactions workshops as it will be a great resource for both new and... Read morePublished on 3 Oct. 2013 by Melanie Greene
Rip roaring rollercoaster of a novel, full of sex and violence it isn't!
What it is, is a well written, well formatted and simple to understand book about how to deal... Read more
A very practical helpful guide to anyone who manages others. Julie has managed to succinctly capture the key face to face interactions that managers need to deal with and gives a... Read morePublished on 12 Oct. 2012 by Jane
Will Baker (Chartered civil engineer/Land and property development consultant)
Easy to read to dip in and out of, this book is a direct and practical utility kit for... Read more
A super, user friendly resource to dip in and out of - this is invaluable for any employee, Manager or like myself an HR practioner. Read morePublished on 19 Sept. 2012 by Sarah
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