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Face to Face in the Workplace: A handbook of strategies for effective discussions Paperback – 27 May 2014

5.0 out of 5 stars 21 customer reviews

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Product details

  • Paperback: 268 pages
  • Publisher: CareerTrain (27 May 2014)
  • Language: English
  • ISBN-10: 0955968038
  • ISBN-13: 978-0955968037
  • Product Dimensions: 19 x 1.5 x 23.5 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Bestsellers Rank: 492,669 in Books (See Top 100 in Books)

Product Description

About the Author

Julie Cooper is a trainer, coach and author specialising in one to one skills. Having trained staff in many organisations, she understands that busy people want accessible, practical information. They rarely have time or inclination to read complicated tomes yet need to perform well, which is why her books are packed with instantly usable techniques and tips. She co-authored her first book, 'The One to One Toolkit: Tips and Strategies for Advisers, Coaches and Mentors' in 2008, with Ann Reynolds. Ann and Julie were training advisers, and found there was not an appropriate text book that covered the skills they needed. Now in it's second edition, it has become a firm favourite and is on many college reading lists, especially for career guidance courses. The Groupwork Toolkit and The Job interview Toolkit followed, to give those working in advice and guidance more resources for running group sessions and helping their clients. In 2012, Julie realised that she had yet to write a book about the topics she knows most about. Her expertise is primarily in training managers, supervisors and team leaders in the skills they need to get the best from their people. Face to Face in the Workplace was written for busy managers who need to know how to handle all types of people issues fast. Since publication, it has received accolades from many prestigious publications, including HR Director, Business Executive and Manager. it has also featured in the Sunday Times. Julie lives in Oxfordshire, England, where her company, Spring Development is based. It offers training and development to organisations and individuals that want to flourish and get the best out of their working lives.

Customer Reviews

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Top Customer Reviews

Format: Paperback
I have only recently found myself managing staff, by default, with no training and no real interest in being a manager. I found Julie's book to be extremely helpful in highlighting areas that, in my naivety, I thought I would know what to do. The chapters are all arranged with the same format, so you know how to access the information. The questions made me think, and challenged my own behaviour and actions. I like the white space on each page so that you are not overwhelmed with the volume of words, this has been extremely thoughtfully designed as well as written. Thank you Julie.
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Format: Kindle Edition
Face to Face is a great book for managers and supervisors everywhere. Its a great read and deals with every day issues you're likely to face as a manager. It will help you prepare for any conversation you might have in the workplace from interviewing staff to dealing with a dismissal. It even has good practice tips and warning messages that make you think about your approach and the risks and implications.
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Format: Paperback
If you deal with people you need this book:

After reading this book I found it not only reminded and reinforced my knowledge of building rapport and getting people I work with or even socialise with feeling comfortable and at ease, it also taught me some extra simple techniques that could be invaluable in the future.

The book is what it says it is, a great quick reference guide when you need a quick and usable answer when dealing with people in the work place.

It is easy to navigate and well written. It has obviously been written by someone who isn't only well read but extremely well experienced in using these techniques in real life situations

worth every penny and there should be copy in every office :)
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Format: Paperback
Having recently been offered promotion from working within a team to managing the team, I was apprehensive about my change in role and how to lead my team without any animosity.

I had been searching for a helpful guide and stumbled across "Face to Face." This book has helped me so much in building my confidence in how to handle certain situations, the chapters on delegating, feedback and instructing I have found so useful. It's an easy to read book which makes so much sense, might lend it to my manager when have finished it!
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Format: Paperback
The things that most managers, especially junior or newly appointed managers dread are those meetings which include appraisals, performance management etc are well covered in this book. It provides information and guides the manager through each process required for these meetings.

The book is broken down neatly into well used and require variants of management meetings e.g. Return to work meetings or mentoring. Some of these can be a minefield for managers- who need to get the most from their staff and balance it with support for them.

Within each section they have been broken down further, enabling the reader to get what they need from the relevant meeting. The way the book has been designed enables the reader to dip in and out of the book, and not have to read every page in sequence to make sense.

I have read and aquired many management textbooks and guides over the years but most leave you with the feeling that you never want to pick up a book again!! Not this book! I wish I'd had this many years ago when starting my career as a ward manager in the NHS. With that being said, I'm glad I now have it on my desk as a reference because this book helps you along the path of getting it right with staff. It allows you to see the meetings from the staff member's perspective- something which I haven't seen in a book of the like before.

I will be recommending this to the deputy ward managers and ward managers I now work with- because if there is one guide a manager needs by their side, it's this one!!
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Format: Kindle Edition
Easy to digest, great for just picking up when you have a specific discussion you need to prepare for. The tips in this book have helped me structure discussions successfully leading to better outcomes for all involved. Brilliant!
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Format: Kindle Edition Verified Purchase
Julie Cooper has written a digestible, comprehensive & interesting guide to all those workplace situations that you might face- and how to handle them. She even includes that annual torture- the Appraisal.
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Format: Paperback
The 'does what it says on the tin' title of this book drew me in - "Face to Face in the Workplace" is relevant to everyone really, as after all, we all interact in this way, every day. So I was intrigued as to how I would use it, and how I would benefit from it.

What I instantly found (apart from the utter ease of use and reading) was that I could relate to so many of the mini-chapters, from both a work and personal viewpoint.
If you manage people (even if you're experienced), this is a quick ready-reckoner, to double check your thought process, and plan tricky/challenging conversations.

The D.O.T.S. format (I'll leave you to look it up), followed by Good Practice notes and a Warning section really does provide you with a tool kit for formal face to face occasions.

I also found I could relate to some of the content when thinking about some tricky personal/family situations (both directly and indirectly), as reading some of the chapters really made me understand how messages might be received by 'the other person involved' (T.O.P.I.).

I had this book in my bag at work yesterday, and a colleague asked about it (that straight forward title again), and although I was eager to share it with her immediately, I've already started to make notes in the margin (sign of a good book, in my book!) so I gave her an overview of it, and told her to go and buy one too.
I love the simplicity of this book, and being a process thinker/planner, it'll be a well-thumbed bible for me, in no time.
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