Enter your mobile number below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

Kindle Price: £18.04

Save £0.95 (5%)

includes VAT*
* Unlike print books, digital books are subject to VAT.

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

Exits, Voices and Social Investment: Citizens' Reaction to Public Services (Theories of Institutional Design) by [Dowding, Keith, John, Peter]
Kindle App Ad

Exits, Voices and Social Investment: Citizens' Reaction to Public Services (Theories of Institutional Design) Kindle Edition


See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
£18.04

Length: 208 pages Word Wise: Enabled

Kindle Books from 99p
Load up your Kindle library before your next holiday -- browse over 500 Kindle Books on sale from 99p until 31 August, 2016. Shop now

Product Description

Review

'This restatement and intensive empirical exploration of Hirschman's classic ideas in the context of public services is not just very welcome as such, but is also an immensely good read.' Stephen Harrison, Honorary Professor of Social Policy, University of Manchester

'This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical and empirical contribution to our understanding of how citizens make decisions about public services.' Professor George Boyne, Cardiff University

Book Description

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

Product details

  • Format: Kindle Edition
  • File Size: 1120 KB
  • Print Length: 208 pages
  • Simultaneous Device Usage: Up to 4 simultaneous devices, per publisher limits
  • Publisher: Cambridge University Press (12 April 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B0085X0OTQ
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #2,114,258 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images or tell us about a lower price?

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star