Bought this bag for my holidays to Spain. Have used it 3 times, once a year. This year the zip broke. Upon return I e-mailed Evoc to ask how I could fix it. After awaiting over a week for reply they told me they did not do repairs and did not know how I could get the product fixed. No recommendations, no help. Awful customer service for a bag that has been used 3 times and cost over £250! Every other outdoor company I have dealt with has been excellent and have always assisted in repairs and replacements. Very disappointed. Will not be recommending any of Evoc's products in the future. Beware!
It's a FANTASTIC bag which can hold most of the bikes including proper DH ones without any problems. It contains some useful straps, pockets, pads - to protect the disc brakes for example or special ones 'cuddling' the fork. After packing ur bike u will have still plenty of space for many other things - I managed to put inside full face helmet my backpack, protection for elbows knees, spare pair of shoes etc. Well it did increase total weight to 32 kg - for which I had to pay extra - but even with this kind of luagge it was easy to travel - plane, train, coach. I do definitely recommend this bag for anybody considring flying with their bikes. If u manage to keep the weight to 21-23kg you wouldn't be charge extra in British Airways. Anyway it's quite expensive bag but very durable, waterproof, and can stay in one piece probabbly for many years.