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Not high enough - buy the tall pole version instead
on 21 February 2014
I feel a bit mean only giving 2 stars - but I do believe the product could be MUCH better designed.
I think many of the reviewers are (like me at first) delighted to have a monitor arm whereas before they didn't - but that doesn't mean this is the best arm you could ever wish for.
1. It looks smart and stylish with its silver and black colours.
2. It feels solid and robust. Well engineered, not flimsy or wobbly. The desk clamp in particular is solid as a rock.
3. Price was reasonable (reduced to about £106 from £160) cheaper than similar - e.g. Flo.
4. Frees up desk space underneath. (Ie it is a monitor arm!)
1. Has no way (as far as I can tell) to stop the "elbow" swivelling right back and banging the wall behind the desk. Some rival products do have this feature. I have worked around this by altering the position of the clamp sideways relative to where I position the monitor usually. It's not easy to explain, but now when I push the monitor away the front arm swivels more than the back one so I don't bash the wall.
2. It is not easy to put the monitor exactly where I want it. For example, It doesn't want to move straight up and down - the movement is more curved because of the way the arm articulates. So it kind of moves sideways as well as up/down. I can overcome this, but i have to wrestle with it a bit. Likewise moving fwd or back, the screen does not automatically stay straight.
3. The biggest problem by far is that it is NOT HIGH ENOUGH. It was ok (just) at max height, until I raised my seat slightly to improve my sitting posture - but I can't raise the monitor any higher. The claimed height range of 18 inches is totally misleading. The arm's lowest position (without a monitor attached) is touching the desk. The highest position is 18" above the desk. But with a monitor attached it won't go so low of course. So the actual range is only 12". And who would want their monitor touching the desktop anyway??? With my 19" monitor attached the top of my screen is 22" from the desktop. It needs to be about 24".
Ergotron make a tall pole version of this product - I would recommend anyone reading this review to buy that version instead so you get 5 inches more height. (I am a very average height male by the way. Not super tall.).
I contacted Ergotron (in Holland) to try to get a tall pole. They do NOT sell it separately. The person I spoke to was very helpful and would have sent one free if they had one available - but they didn't. It was looking like I would have to send the whole thing back. But I found a small local engineering company that made me a new pole for £30. (This includes cutting a thread into it so it screw into the base - it's not just a pole, it's a bit more complicated than that!). This was still cheaper than buying the tall pole version because the short pole version is currently reduced by £60. But all in all a frustrating experience, because why why why do they sell this poorly designed version at all???
One last point - I think all the similar arms such as Flo have equally flawed design. In fact they are worse - at least Ergotron offer the tall pole version.