- Audio Download
- Listening Length: 11 hours and 7 minutes
- Program Type: Audiobook
- Version: Unabridged
- Publisher: Gildan Media, LLC
- Audible.co.uk Release Date: 1 Mar. 2012
- Language: English
- ASIN: B007FTSYPW
- Amazon Bestsellers Rank:
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The End of Business as Usual: Rewire the Way You Work to Succeed in the Consumer Revolution Audio Download – Unabridged
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Top Customer Reviews
The End of Business as Usual opened my eyes and changed my approach to a number of things:
1. The nature of engagement and how companies can use social media platforms to increase engagement.
2. The privilege and Responsibility of Social media and Social networking.
3. The importance of Facebook
4. The changing nature of our audience when we present.
5. How to filter out the excessive noise in Social Media.
The book is aimed firstly at businesses and business people and, secondly, because we are all customers, at all of us.
It's must be sobering for some to read that Brian doesn't consider himself an expert in social media. he points out that social media is in constant change at the moment and that we are all students; he is rightly cautious of the so-called experts.
One of the things he points out early on is that "Customers are connecting with one another, creating a vast and efficient network that shapes and steers experiences and markets."
He continues "Whether you're a business professional or a consumer, you are part of connected or social consumerism... Businesses and consumers have the power to change the course of thew economy and it's nothing short of disruptive."
To back up this claim, he points out how Wikipedia has displaced Encyclopedia Britannica as the world's encyclopedia and how Borders, Tower Records, Wherehouse, Circuit City and Blockbuster have all disappeared, victims of what he describes as Digital Darwinism.
He goes on to ask an important question every business has to face: "Are you market-driven or marketing-driven?Read more ›
Gone are the sureties of hierarchy and status, and usurping these knowns are the unknowns of social media in the form of Twitter, Facebook and Google. There are many, many other ways of communication with modern customers.
And it's all about the consumer. The Pandora's Box of business has been opened and they are taking their economic power, wielding it harder and harder to make their money go further. In order to win their patronage the traditional businesses need to reorganise to survive.
It may have been acceptable for a business to tack on a Facebook page or a Twitter stream to be seen to engage with their customers, but the author argues that you have to make these tools work for you. You need to feed your customer information, listen to their questions, and make sure that they feel as though they are being looked after.
This revolution of consumerism is a rebalancing of the economy in favour of the little person. And these connections are being bolstered with connections of connections of connections... With the power of word of mouth, it's possible for a product or a service to be lauded or destroyed with minimal effort.
By following this book's proposal, a company becomes more than just bricks, mortar and a profit/loss account. The great companies that engage with their customers will survive, the others will not. By talking and adapting to the needs of their customers, there is the possibility of virtuous (or destructive) spirals to be created.Read more ›
But take heart, Brian Solis reckons that the changes are happening so fast that it is impossible to be an expert - we are all still learning. Solis argues that the new generation want to feel connected, they hate feeling disconnected. Businesses need to grab customers' attention but they cannot use traditional methods to do so. Attention is a precious commodity and businesses must adapt their ways of working to capture it. Content is less important than context and is the key to creating shared experiences and building connections. There can be different interest groups to help create meaningful topics and to keep relevant. A happy customer tells a few, an unhappy customer tells many more - so we need to adapt to the change that social networking is making.
Solis contests that people are being scored on their "influence" - their capacity to influence others through social networking. Brands look for "influencers" as a domino effect is created by digital consumers directly through peers. You need to reach those in high regard. You can use your CRM (Customer Relationship Management) software to categorise and identify ambassadors. Start at the end, look at what you want to achieve and work backwards.Read more ›