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Dispelling the Myths and Rediscovering the Lost Art of Listening (Communication Secrets of a Hostage Negotiator Book 1) by [Mullender, Richard]
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Dispelling the Myths and Rediscovering the Lost Art of Listening (Communication Secrets of a Hostage Negotiator Book 1) Kindle Edition

4.6 out of 5 stars 16 customer reviews

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Length: 110 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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Product details

  • Format: Kindle Edition
  • File Size: 240 KB
  • Print Length: 110 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: Griffin Professional Business & Training Services (1 Oct. 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B009KK64LA
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 4.6 out of 5 stars 16 customer reviews
  • Amazon Bestsellers Rank: #98,883 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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4.6 out of 5 stars
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I saw Richard speak at a professional event this year and bought this book soon after. The book gives great insight into how we can be better listeners; I have already used some of the techniques he delivers in the early part of the book and have been amazed by the results.
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I have met Richard Mullender and have attended his training and I hung on to his every word. I was so delighted to know that he had written a book and bought it straight away and I certainly wasn't disappointed. He is truly a man that we should all actively and actually listen to (read his book to find out what this actually means). There are some great eye opener exercises and insightful tools and tips to help you be the most conscious expert in communication skills. He does indeed bust some communication myths and if anyone should know how to communicate effectively, it is Richard as he uses his life and work experiences to explain how he came about to his conclusions. If a man can help release hostages and help stop people from committing suicide and then go on to train others to do the same, then he has to know what he is talking about. I am looking forward to reading more books that he intends to write. If you buy his book, you too will be eagerly awaiting his next one.
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In a world where people publish books on topics where they have little or no experience, recommend methods that have no real world applicability, this book is a revelation. As with all the best things, the ideas are straightforward but are rarely practised. Richard shows you hwo and why. Here we have an expert who has had to listen for a living, often with dramatic results resting on his performance, tell us what works and what doesn't work. For the people who read it and say they have learnt nothing, they need to go back to the drawing board. Get this book
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This is very easy to read and apply. Did and applied the exercises ......and amazed with the results. Already seeing a big difference in my relationships. Life changing? Definitely. Gives excellent pointers on non-judgemental listening in a very straightforward way. Thank you Richard.
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Practical, concise and accessible advice on how to step up your ability to communicate at the interpersonal level.

Richard Mullender usefully and authoritatively draws on his decades of experience as a police negotiator. With humility rather than grandstanding - nor the distraction of drama - he shares what has worked for him in the field. He also suggests a series of helpful exercises that can help you practice your skills as well as reflect on the progress you're making.

I'll add this short volume to my standard list of top reads for interpersonal communication.
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I'm fortunate to have been personally trained by Richard over 6 years ago. His teachings changed me and the majority of my interactions ..... I was intrigued about this book and its a fantastic refresh of his course . Highly recommended as it works!!! I can influence relationships in all aspects of my life where without this teaching I know I'd be powerless!! Thank you
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This book is for everyone. Whether you are in business or simply want to better understand your family, you need this book. I had the pleasure of seeing Richard at a recent conference. From the minute he started to talk, I was hooked along with the rest of the audience. So much so that I immediately purchased his book. As a Lifestyle Financial Planner, developing the skill of listening is vitally important to me. In my experience, most people hear, but very few listen. This book is a real eye opener as well as an ear opener. I can guarantee that after reading this book you will never listen to anyone the way you used to ever again. As a former hostage negotiator Richard knows that the wrong word said at the wrong time can literally mean the difference between life and death. If a hostage negotiator cannot teach you how to listen then who can?
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An excellent e book that challenges some traditional myths on body language. It is practical, useful and delivers some clear and easy to understand tools for communication. Look forward to others in the series
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