Difficult Conversations: How to Discuss What Matters Most Paperback – 3 Nov 2011
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About the Author
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
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Top Customer Reviews
I would reccomend it to anyone involved in management of people and/or negotiation.
The final chapter that puts everything in perspective is one of the best piece of management consulting that I read so far.
It can also be very useful in your private life.
It is definitely one of the top 5 books in my library.
The author defines a set of 3 dimensions of a conversation and that is the start point for the conversation analysis.
You may achieve a better way of understanding conversations.
One note: I think it is difficult to adopt quickly some of the techniques presented. From the theory to practice it is not easy and takes time to learn.
I read it from perspective of the dispute resolution work I do and it is highly relevant to anyone who works with the general public in any context. It is also clear that what great books like this with universal truths tend to reveal is that it is applicable to all aspects of life, none more so than our closest relationships when we tend to throw all logic and reason out the window in difficult conversations.
Pertinent and varied examples illustrate each point and unlike many of the snake oil 'improve your life in 7 steps' type stuff out there this book is relevant, intelligent and I got to the finish feeling like I'd learned something to use in my daily life.
Most Recent Customer Reviews
great product as described, great service, fast delivery. would recommend highly A+++Published 7 months ago by Kamaldip Kahlwan
Just get "getting to yes" instead. I feel this book is just a follow-up on that one that doesn't really add anything. It's a way to simply sell more books. Read morePublished 9 months ago by Amazon Customer
Rather Americanised, but the ideas behind it are no doubt helpful in any culture.Published 18 months ago by Dave