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Designing Voice User Interfaces: Principles of Conversational Experiences by [Pearl, Cathy]
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Designing Voice User Interfaces: Principles of Conversational Experiences 1st , Kindle Edition

3.5 out of 5 stars 2 customer reviews

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Product description

About the Author

Cathy Pearl is Director of User Experience for Sensely, where she helps to bring the virtual nurse avatar to life, making her conversational and empathetic when talking to patients with chronic health conditions. Cathy has been interested in talking to computers since she was a child and wrote her first conversational program on the Commodore 64. She studied Cognitive Science and Computer Science and learned about psychology, linguistics, human-computer interaction, and artificial intelligence. She has been designing voice user interfaces since 1999, when she started at Nuance Communications. She has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app that has Esquire Magazine's style columnist tells the user what they should wear on a first date. During her time at Nuance and Microsoft, she designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC.

Product details

  • Format: Kindle Edition
  • File Size: 5394 KB
  • Print Length: 278 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: O'Reilly Media; 1 edition (19 Dec. 2016)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B01NALL1Q0
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 3.5 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: #408,047 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Top Customer Reviews

Format: Paperback Verified Purchase
Very good first approach to Voice User Interfaces. This book is very easy to read and covers most important topics on the subject. More digestible than "The conversational interface" by Michael McTear (I recommend this other book just to advanced users).

I can't understand that 2 stars rating :O
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Format: Paperback Verified Purchase
A very sententious book, full of gushing praise for various individuals, who we are meant to accept as experts purely on the basis of the author's say so. Amusingly, the author gushes particularly about Amazon's 'Alexa' device, just at a time when people are beginning to observe that it isn't quite as useful as one might have thought. The author obviously aims at a US market. Readers from countries where the individual's right to privacy is taken serious will no doubt be shocked at the cavalier way in which the huge security issues surrounding these devices (Amazon's is listening all the time, and records, and stores in the cloud, every conversation you have with it - is that not a wannabe dictator's, or stalker's dream?), when clearly they are of paramount importance. Another weak point is the way that such basic issues as managing the AI required to get a decent conversation going is brushed over as of far less importance than choice of voice talent. Perhaps this is why even supposedly best-of-breed solutions can be made to fail the Turing Test within a couple of exchanges. Then, the author recommends Google Translate. Enough said.
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Most Helpful Customer Reviews on Amazon.com (beta) (May include reviews from Early Reviewer Rewards Program)

Amazon.com: 4.6 out of 5 stars 11 reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars A must-read for anyone interested in voice UX understanding and design 30 Jan. 2017
By Max Mansoubi - Published on Amazon.com
Format: Kindle Edition Verified Purchase
This book is an authentic proof of the author's updated and hands-on knowledge of the subject matter. It is definitely a must-read for anyone interested in the voice UX skills and technologies.
3.0 out of 5 stars Ok but... 28 April 2017
By polce - Published on Amazon.com
Format: Paperback Verified Purchase
It is ok but not really structured. There is a lot of repetitions and it doesn't really provide an actionable methodology. The good part is the extensive experience of the author on designing IVRs.
5.0 out of 5 stars Five Stars 22 Mar. 2017
By Ryan G - Published on Amazon.com
Format: Paperback Verified Purchase
Very insightful read, shed a lot of light on the history of voice UI.
3 of 3 people found the following review helpful
5.0 out of 5 stars A Unique and Intriguing UX Book 31 Jan. 2017
By Keith Rule - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
I've read many books on UI and UX design. I've never seen a UX book for voice interfaces. This book definitely got my interest.

The author is writing from real developer experience. This shows in her real examples. She walks through many use cases showing both good and questionable examples. She also shows different styles of voice interactions.

The book is fairly short and a quick read. It took me about 4 hours to read through it. However, I came away with some appreciation of the issues involved and how this style of UX is just now really getting fleshed out.

I think it's clear that we are progressing from voice interaction hell that many of us have encountered when calling into corporate automated switchboards to more human friendly, conversational assistants.

This book seems to be a good place to start if you want to bypass voice interaction hell and design a human friendly voice interface.
1 of 2 people found the following review helpful
5.0 out of 5 stars Awesome Book!!!! 14 Feb. 2017
By T Anderson - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
This book was released at the perfect time. Our CIO just inquired about an Alexa Skill that one of our competitor's got some kudos for in a publication she reads.

I was asked to look into what exactly an Alexa Skill was. I learned all about Alexa Skills on the Amazon developer site, but during my searching for information I came across this book. The book peaked my interest because it was about designing voice user interfaces (VUI), instead of just the technical aspects of the implementation.

The author does an awesome job of presenting design principles that apply to VUI that don't apply to normal application development, as well as some that do apply to normal application development, but are applied differently in the context of VUI design.

You can tell the author has actual experience designing VUI applications and is not just making it up as they go. I have found this is a few books about new technology and it was a relief that the entire book was based on real world experience.

The book is printed in color and laid out in a nice logical order. I thought the author was always very clear and has a writing styling that made reading the book a pleasure.

Over all if you are interested in learning about the process of designing great VUI applications, start here!!!
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