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Designing Voice User Interfaces: Principles of Conversational Experiences by [Pearl, Cathy]
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Designing Voice User Interfaces: Principles of Conversational Experiences 1st , Kindle Edition

2.0 out of 5 stars 1 customer review

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Product description

About the Author

Cathy Pearl is Director of User Experience for Sensely, where she helps to bring the virtual nurse avatar to life, making her conversational and empathetic when talking to patients with chronic health conditions. Cathy has been interested in talking to computers since she was a child and wrote her first conversational program on the Commodore 64. She studied Cognitive Science and Computer Science and learned about psychology, linguistics, human-computer interaction, and artificial intelligence. She has been designing voice user interfaces since 1999, when she started at Nuance Communications. She has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app that has Esquire Magazine's style columnist tells the user what they should wear on a first date. During her time at Nuance and Microsoft, she designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC.

Product details

  • Format: Kindle Edition
  • File Size: 5394 KB
  • Print Length: 278 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: O'Reilly Media; 1 edition (19 Dec. 2016)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B01NALL1Q0
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 2.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #574,999 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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A very sententious book, full of gushing praise for various individuals, who we are meant to accept as experts purely on the basis of the author's say so. Amusingly, the author gushes particularly about Amazon's 'Alexa' device, just at a time when people are beginning to observe that it isn't quite as useful as one might have thought. The author obviously aims at a US market. Readers from countries where the individual's right to privacy is taken serious will no doubt be shocked at the cavalier way in which the huge security issues surrounding these devices (Amazon's is listening all the time, and records, and stores in the cloud, every conversation you have with it - is that not a wannabe dictator's, or stalker's dream?), when clearly they are of paramount importance. Another weak point is the way that such basic issues as managing the AI required to get a decent conversation going is brushed over as of far less importance than choice of voice talent. Perhaps this is why even supposedly best-of-breed solutions can be made to fail the Turing Test within a couple of exchanges. Then, the author recommends Google Translate. Enough said.
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