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Designing Connected Products: UX for the Consumer Internet of Things Paperback – 31 May 2015
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About the Author
Claire is an independent UX design, research and product strategy consultant working on internet of things products and services for mainstream consumers. She has a particular interest in the use of technology in mundane, everyday activities. Previously, she worked on energy management and home automation services as the service design manager for AlertMe.com, a connected home platform provider. Prior to this, she was Head of Research for the London studio of design consultancy Fjord, where she led Fjord's involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services. She has worked in UX design and research for mobile, multiplatform and web services since 1997.
Elizabeth Goodman investigates the possibilities and perils of emerging technologies in her design, research, and writing. Her 2014 PhD from UC Berkeley's School of Information focused on human-computer interaction and design practice for novel technologies, and was supported by National Science Foundation and Intel fellowships. In 2013 she authored the second edition of Observing the User Experience, a widely-used handbook of design research methods. Her work has taken her from exploratory research and design teams at Intel, Yahoo!, and Fuji-Xerox to her current position with 18F, a service and product design group within the US government aimed at making federal agencies more efficient, more transparent, more accessible, and more accountable to the people they serve. Elizabeth speaks widely on the design of mobile and pervasive computing systems at conferences, schools, and businesses. She lives in San Francisco with her husband and two children. She tweets as @egoodman.
German-born Martin Charlier is an independent design consultant based in London. Martin is a designer with experience across new media art, industrial design, interaction design and design research. His speculative design work has been awarded by the Royal Society of Arts, and he is a fellow of the organization.
He has previously worked at innovation firm frog design, cutting-edge art collective rAndom International and digital service design consultancy Fjord.
While at Fjord he was involved in the EU-funded Smarcos research project investigating design for the Internet of Things. With his broad range of design skills, Martin's focus is on holistic product and service experiences going across the digital and the physical.
Alfred Lui has been a user experience designer for consumer products since 2004. He created user interfaces and digital services for companies around the world, including The BBC, Motorola, PayPal and Jawbone. In London, he was part of a EU-funded research project to investigate best practices in designing networked objects. Soon after he moved to San Francisco in 2011, he founded the San Francisco Internet of Things Meetup to build a local community around the topic. Alfred frequently writes and speaks about user experience design for the Internet of Things.
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This book is the best one on the topic to date so If you already design, or are thinking of designing products embodied with computation and networked interactivity you really do need to read it. Clear, concise explanations of (often) complex topics mean you'll get a solid grasp of the many factors that contribute to the experience of using this emerging class of product.
Most helpful customer reviews on Amazon.com
It does not, however, deal with the electronic, software, I/O, etc., implementation aspects of design (that I was looking for).
I originally bought a copy of this electronically from OReilly. I subsequently loved the book so much I paid for a paper copy to sit on my desk with the other IoT references I use. ( Kindle is great but not really “browseable” as paper is. Sorry poor tree.)
IoT is at a very nascent stage and useful IoT products even more so. Customer value propositions for IoT products are not clear yet and excitingly represent a new frontier of great big opportunity. We are with IoT where the web was in 1994 and where the Personal Computer was in 1979. It’s really cool tech and we know it will be really useful soon but there is a lot of painful learning to be done and a lot of grammar’s on use and UX to be written, before we create the killer app’s that will make IoT products “must have’s”. That;s why you need this book as one of your guides.
What a book like this does is bring the best of what has been deeply thought about by some of the best professionals working on IoT services each day – Claire Rowland and Elizabeth Goodman whose previous work I have followed in papers and conference talks. In Elizabeth Goodman’s case her partners book – Smart Things by Mike Kuniavsky – was one of the first and still a landmark book on IoT / Smart devices. These professionals have been kind and diligent enough to document their learning and discoveries to create a “cookbook” of good IoT ideas and axioms.
If you work in the field on the product or service implementation side - I strongly suggest you get a copy of this book to catalyze your own thinking, in this fast growing and frankly exhilarating field. It's not a tech book, it's a design book. It will inspire new ideas and save you a boat load of time.
The authors of this book are pretty much as expert as you can get in design for connected products and they've created a very thorough primer here. I'd go as far as to say it's a complete lifesaver. As well as UX design it deals with the research phase and product strategy, and briefs you on hardware design and networking pitfalls. I found loads of pointers that would never have occurred to me but which make absolute sense.
Although it's a pretty hefty book it's not a heavy read since it's well structured and the writing is clear and collegial. You can dip in where you need, using it as a handbook as you work. You get the feeling you have an expert friend by your side to whom you can turn to for advice. That's very comforting.